IA & SS Master (Information Assurance & Security Specialist Master) Washington DC

IA & SS Master (Information Assurance & Security Specialist Master)

Full Time • Washington DC
Benefits:
  • Kaseya
  • High-level Tech
  • Active Directory
  • DHCP.
  • DNS
TITLE: IA & SS Master
LOCATION: Washington, DC/ Hybrid
MINIMUM EDUCATION: Bachelor’s degree in IT or related field or equivalent experience.
REQUIRED EXPERIENCE: 7 years
INTERVIEWS: Webcam Only
 
Job Description:
Complete Description:
Responsibilities:
·         Provide support of incoming requests via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
·         Provisioning and system setup for new hires.
·         Prioritize incidents and service requests according to defined processes to meet defined SLAs.
·         Use remote tools and diagnostic utilities to aid in resolving support requests.
·         Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
·         Installing and configuring hardware and software components throughout various network infrastructure devices.
·         Install antivirus software and ensure virus definitions are up to date.
·         Server administration via Active Directory, File & Print services, DNS, DHCP.
·         Network firewall and switch administration and maintenance.
·         Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
·         Establishing good relationships with all departments and colleagues.
·         Ensuring company safety and security standards are met.
·         Some network and server solution design and architecture.
 
Skills:
·         High-level Tech Support experience. Require 5 Years
·         Active Directory knowledge and experience. Required 5 Years
·         Kaseya experience. Required
·         Network firewall and switch administration and maintenance. Required
·         Valid Driver's License and ability to drive to customer locations when required. Required
·         CompTIA Net+ and/or CompTIA Secruity+ certifications. Highly desired
·         Microsoft Desktop operating systems certification. Highly desired
Compensation: $60.00 - $70.00 per hour




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