Customer Service Representative
Full Time • San Diego
Benefits:
- 401(k)
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $22.00 per hour
About Us
Babmar® is one of the most trusted brand names in weather-resistant handmade modern outdoor furniture for the contract, hospitality, commercial and residential markets. We specialize in manufacturing the highest quality commercial grade outdoor furniture on the market and are known for our stylish designs and affordability. Babmar is an established worldwide luxury outdoor furniture manufacturer specializing in the contract, commercial and hospitality industry.
Babmar® is a privately owned corporation with its head office and warehouse distribution center based in San Diego, California. The company was founded in 2004, at the beginning of the all weather wicker handwoven revolution, and has grown steadily to become one of the top manufacturers in producing modern outdoor all weather wicker furniture.
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