Helpdesk Specialist Journeyman DC
Full Time • Washington DC
6-10 yrs installing and configuring system hardware/software in an enterprise environment
6-10 yrs installing operating system Required (OS) patches and upgrades
Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
Bachelor’s degree in IT or related field or equivalent experience
Experience using an endpoint management tool to provide remote support
Strong Customer Service Skills
Experience providing administrative support in an IT environment
Proficient time management skills Required and detail oriented organizational skills
Microsoft Certifications: MCP
Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
Expertise in troubleshooting hardware related issues
Expertise in troubleshooting complex software related issues
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
6-10 yrs installing operating system Required (OS) patches and upgrades
Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
Bachelor’s degree in IT or related field or equivalent experience
Experience using an endpoint management tool to provide remote support
Strong Customer Service Skills
Experience providing administrative support in an IT environment
Proficient time management skills Required and detail oriented organizational skills
Microsoft Certifications: MCP
Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
Expertise in troubleshooting hardware related issues
Expertise in troubleshooting complex software related issues
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
Compensation: $27.00 - $30.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
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