Benefits:

Bonus based on performance
Paid time off
Training & development

Benefits/Perks

Professional environment
Training and coaching provided
Lots of interaction with prospective customers, existing customers, staff, vendors, etc.
Perfect for those who are organized and like structure
Enjoys talking on the phone and coordinating appointments
Advancement opportunities

Company Overview
USA Insulation is not your typical new construction or attic-only insulation company. USA Insulation is the sole provider of USA Premium Foam® Insulation, which allows homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 100,000 homes and boast an outstanding customer satisfaction rating.

USA Insulation Administrative Assistants and Phone Sales Specialists are the first points of contact for potential and existing customers. It’s essential the person in this position represents the company in a professional manner while preserving USA Insulation’s customer-first philosophy.

We see this position as the hub of all that takes place within each department. Being responsible for helping schedule appointments, and installations, and ensuring our customers are satisfied requires a commitment to great service. We often hear how rewarding this position can be since it works with all the departments and customers.

Job Summary

To assist in the overall assistance and maintenance of the office.
To perform all administrative duties set forth in this Job Description to ensure the success of the USA Insulation Franchise.
Feel comfortable making many daily outbound phone calls to prospects, past customers, and contacts collected from events
Be able to determine if leads qualify for our services
Schedule appointments for in-home sales consultants
Have experience in handling various personalities, objections, and requests in a timely manner

Essential Functions

Ability to answer 5-line phone Take calls, messages and perform all related phone system tasks
Maintain office supplies and equipment
Set up and maintain varied office files of records, reports, and correspondence required for reference and efficient operation of the office; maintain logs and records of office activities; compile and summarize information for regular or special reports from a variety of sources
Type letters, reports, e-correspondence, and other related forms from rough drafts, notes, recordings, or corrected copy ensuring correctness in format, spelling, and grammar as requested by the supervisor
Operate office equipment: PC, typewriter, copier, fax, printer, calculator, etc., and proficiently use software including all Microsoft Office Applications, Internet, electronic mail, and e-calendar programs such as Outlook
Obtain referrals for Sales Reps Manage call-ins for and set appointments for Sales Representatives
When calls come in for estimates, write all relevant information on the “Lead Sheet” and indicate the area and time on wipe-board
Enter all Sales information on Microsoft Excel Spreadsheet Enter and track all Lead information on Microsoft Excel Spreadsheet
Send Customer Satisfaction surveys to all previous customers on a bi-weekly basis
Send letters and Customer Surveys to previous customers
Screen, sort, and distribute mail and documents; determine which items to respond to independently or which to bring to the supervisor’s attention based on the content of communication and knowledge of office and programmatic activities
Process outgoing mail and ship express packages as required
Re-Order any supplies, parts, or materials at the owner/operator’s request
Accounts Receivable and Accounts Payable via Quickbooks Payroll via Quickbooks, ADP, or Paychex
Follow all Policies and Procedures of USA Insulation while on duty
Perform any and all other functions or tasks assigned by the department manager

Status Scope

Reports directly to Owner/Operator
Type 40-60 WPM
Must be able to read and write
Must be able to speak English
Thorough knowledge of Computers
Knowledge of 5-Line Phone System
Working knowledge of Microsoft Office including Word, Excel, Outlook & Access

Qualifications

High School Diploma or equivalent
1-2 years of previous experience as a receptionist, Administrative Assistant, or Office Manager
Commitment to Customer Service on the job. Constant: Activity is continually occurring and required to perform the essential functions of the job.

Compensation: $12.00 - $14.00 per hour

At USA Insulation, we put our clients first! We are committed to being the best insulation service on the market today, and we want our team to share that vision. In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 100,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.

Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.

If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.

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