INTAKE COORDINATOR
Full Time • Fully Remote - US
Responsive recruiter
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions
We're on a mission to help the world make clear and informed hiring decisions
VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values
In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values
- Customer Focused: We are customer-focused and results-driven.
- Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
- Fact Finders: We are passionate investigators for discovery and truth.
- Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.
IMPACT
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
JOB DESCRIPTION:
Are you highly organized and adept at ensuring smooth communication between departments? Do you excel at maintaining precise, accurate information in a fast-paced environment? KENTECH Consulting Inc. is seeking a detail-oriented and customer-focused Intake Specialist to be the crucial first point of contact in our background investigation process. Your role will facilitate seamless case intake and handoff, supporting timely and effective service delivery for our clients.
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
JOB DESCRIPTION:
Are you highly organized and adept at ensuring smooth communication between departments? Do you excel at maintaining precise, accurate information in a fast-paced environment? KENTECH Consulting Inc. is seeking a detail-oriented and customer-focused Intake Specialist to be the crucial first point of contact in our background investigation process. Your role will facilitate seamless case intake and handoff, supporting timely and effective service delivery for our clients.
Key Responsibilities
- Serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and seamless case setup.
- Coordinate and liaise with internal departments (such as Investigative Analysts and Verifications) to ensure smooth handoffs and consistency in service delivery.
- Review and validate incoming client information for completeness, addressing any missing details to minimize delays.
- Maintain accurate records of case intake activities in our case management system, ClarityIQ.
- Prioritize intake tasks based on client requirements, service standards, and timelines.
- Communicate with clients to clarify initial information when necessary, fostering strong customer relations and proactive communication.
- Support ongoing improvements in the intake process, contributing ideas to enhance efficiency and client satisfaction.
QUALIFICATIONS
- 1+ years of experience in an intake, customer service, or administrative role; experience in healthcare, social services, legal, or background screening industries is a plus.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Effective communication skills, both written and verbal, with a customer-focused approach.
- Proficiency with technology; experience with case management systems or CRM software is a plus.
- Adaptability to evolving processes and priorities in a dynamic work environment.
Desired Soft Skills
- Critical Thinking: Ability to evaluate information accurately and make informed decisions.
- Communication Skills: Clear and concise communication with clients and team members.
- Attention to Detail: Commitment to thorough and accurate data handling.
- Team Collaboration: Willingness to work cooperatively across departments to achieve shared goals.
- Problem-Solving: Proactive approach to addressing challenges and streamlining the intake process.
To be considered for this position, candidates must reside in one of the following states: Florida, Georgia, Illinois, North Carolina, New Jersey, South Carolina, South Dakota, Texas, Virginia, or Washington. Only applicants located within these states will be considered due to operational and compliance requirements.
Additional Information
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Salary Range: $15.00/ Hour
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Benefits:
- Health Insurance (Medical, Dental, and Vision).
- Paid Time Off (Vacation, Flex Time, and Holidays).
- REMOTE WORK
- 401K
- STD, LTD, And Life Insurance
- Opportunities for Career Advancement
We look forward to receiving your application! All of your information will be kept confidential according to EEO guidelines.
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This is a remote position.
Compensation: $15.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
WHO WE ARE
KENTECH Consulting, Inc. is the premiere background investigation solutions firm in the U.S. As a licensed Private Detective Agency, our experts use the latest technology to provide comprehensive, reliable reports to help our clients make sound business decisions. We have our finger on the pulse of the industry and understand your business demands. With multi-industry experience, we provide compliant services with a diverse host of investigation services.
WHAT WE DO
KENTECH offers customized solutions tailored to the industry that matters most to any business. Our innovative, sophisticated tools allow us to provide digital background and security checks up to 75% faster than traditional methods. As an established authority for background checking technology throughout the U.S., KENTECH offers instant access to more than 500 million records in our database.
OUR VISION
To help the world make clear and informed decisions.
OUR MISSION
KENTECH is a global provider of background investigation services. We are committed to providing our clients with fast and accurate results.
Careers
WE ARE LOOKING FOR. . . .
Remarkable people who are critical thinkers, intellectually curious and passionate.
People who are great at what they do and create value by generating ideas and results that exceed expectations and delight customers.
Kindred spirits—people interested in being a part of the background checking industry and who "get" our noble vision of helping revolutionize digital identification with amazing solutions and zealot for customer service.
People who relish a good challenge and have never walked away from a problem that they could not resolve.
Those who accept nothing less than being part of a high-performing company that encourages every individual to be at their "professional best".
People who know the meaning of "work hard/play hard", who like to laugh and have fun at work, consider their co-workers to be friends.
Individuals who are as excited by our future as we are (and want to be a part of it).
IF THIS IS YOU, CHECK OUT OUR CURRENT OPPORTUNITIES—DON'T DELAY ; YOUR TEAM AWAITS.
(if you already have a resume on Indeed)