Responsive recruiter

Benefits:

Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development

Customer Support and Digital Media Coordinator

Compensation and Benefits:

$18-$24 per hour, depending on experience
Weekdays
Professional Environment
Training provided
Paid Time Off
Bonus Opportunities
Career Progression Opportunities

About Us:
USA Insulation is the sole provider of USA Premium Foam® Insulation, which enables homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 150,000 homes and boast an outstanding customer satisfaction rating.

Job Summary:
The Customer Support and Digital Media Coordinator is responsible for managing inbound and outbound phone calls, qualifying leads, and scheduling in-home appointments for the sales team. This position requires excellent communication skills, attention to detail, and the ability to effectively engage with potential customers to gather information, assess their needs, and set appointments. Experience with social media and digital media platforms is an asset for this role. The ability to create engaging content, manage online interactions, and maintain a professional brand presence can enhance communication with clients and promote company services. Familiarity with platforms like Facebook, Google Business, Instagram, and LinkedIn, as well as basic knowledge of online marketing tools, is crucial.

Key Responsibilities:

Make outbound calls to leads that are generated through marketing campaigns, referrals, and other sources, with the goal of scheduling in-home appointments for the sales team.
Handle inbound calls, qualify prospects, and schedule appointments.
Utilize company scripts, follow-up procedures, and sales tools to qualify leads.
Maintain accurate records of all customer interactions using the company’s CRM system.
Gather relevant data, from web resources, about the address of the in-home appointment.
Learn and fully understand the USA Insulation product offerings and pricing strategies.
Follow up communication with customers to assure satisfaction and gain positive reviews on Social Media platforms.
Content Strategy and Creation: Develop and implement social media strategies to align with business goals, create engaging and on-brand content, and ensure consistency across all platforms.
Platform Management: Manage accounts on platforms such as Google Business, Facebook, Instagram, and LinkedIn including posting, scheduling, and monitoring content.
Community Engagement: Respond to comments, messages, and reviews in a timely and professional manner to foster strong customer relationships.
Analytics and Reporting: Track, analyze, and report on key performance metrics to measure campaign success and identify areas for improvement.
Trend Analysis: Stay updated on industry trends, emerging platforms, and algorithm changes to optimize content performance.
Collaboration: Work closely with marketing, design, and content teams to ensure cohesive branding and messaging across all digital channels.
Brand Monitoring: Monitor online conversations and trends related to the brand and industry, addressing any issues or opportunities that arise.
Manage the company job board and scheduling calendar.
Provide support to the President, as requested.

Qualifications and Skills:

You must have strong communication skills.
You must be organized, detail-oriented, and capable of managing multiple tasks efficiently.
Experience with CRM software and/or Microsoft Office Suite (Excel, Word, etc.) is a plus.
Experience in appointment scheduling, customer service, or telemarketing is a plus.
Must have Social and Digital media experience.

Compensation: $18.00 - $24.00 per hour

At USA Insulation, we put our clients first! We are committed to being the best insulation service on the market today, and we want our team to share that vision. In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 125,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.

Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.

If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.

(if you already have a resume on Indeed)