Future Opening: Customer Service Manager
Full Time • City of Industry
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Customer Service Manager Job Responsibilities:
- Handle customer inquiries and complaints
- Provide information about our products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services.
- Prepares call center reports for upper management by collecting and analyzing data.
- Build up script and training material for new agents
- Evaluate agent’s performance reviews and overall team effectiveness with upper management.
- Help agents with challenging customer service issues.
- Monitors team performance and provide tools if necessary.
- Determines call center operational strategies by evaluating results and objectives.
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
- Presents quarterly call center action plans and objectives.
Customer Service Manager Qualifications and Skills
- TV and consumer electronics knowledge and experience highly preferred
- Advanced customer focus and customer service skills
- Excellent planning, execution and project management skills
- Exceptional training and coaching skills
- Great verbal and written communication skills
- Ability to communicate with all level of management team
Education and Experience Requirements
- Bachelor or equivalent, major is not limited
- At least one year experiences working in a mid to large size call center
- Zoho, Zendesk and RingCentral experience is a plus
Compensation: $60,000.00 per year
Bringing RCA's Legacy to Life with Treasure Creek USA
Treasure Creek USA is the exclusive licensee of the iconic RCA brand in the United States and Canada. With a rich history of innovation in consumer electronics, RCA is a trusted name in homes across North America.
At Treasure Creek USA, we are dedicated to upholding RCA's legacy by bringing top-quality, reliable products to market. From home entertainment to smart devices, we ensure that RCA continues to deliver technology that enhances everyday life.
Partnering with retailers across North America, we make RCA products accessible and reliable. Treasure Creek USA is proud to carry forward the tradition of RCA, blending heritage with the future of technology.
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