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Client Relations Specialist Urbandale

Client Relations Specialist

Full Time • Urbandale
Benefits:
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • 401(k) matching
We are looking for a Client Relations person to join our team to provide their skill set in matching clients with caregivers, working with clients out in the community, and providing supervision of Host Home Providers. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need to become a part of the community. 

Job duties include, but are not limited too:
  • Wellness checks with clients to ensure that current care plans are satisfactory and add updates as needed to their care plans and make updates to smartcare
  • Work on clients getting their hours covered by caregivers to meet their requirements – finding out what days and times they are willing to be seen for services by the caregiver.
  • Making sure new clients have items and resources that they need to maintain an adequate and health living environment when they come aboard initially and ongoing. 
  • Review referrals of potential intakes. 
  • Review new potential clients and their social history and current care/behavioral support plan to assess their behaviors and determining whether they fit our program for a group home placement or host home placement 
  • Ensuring all sensitive information (HIPAA) related items are placed in a secure area. 
  • Willingness to assist with finding coverage and working shifts when all other options have been exhausted. 
  • Conduct intakes with new veterans and seniors that come aboard 
  • Check documentation and PDI's of host homes to ensure quality care is given 
  • Giving reports and updates on how clients are doing with placements from wellness checks that are conducted throughout the week 
  • Keeping tasks on time with projects within the office - maintaining open communication with all team members who are needing information to do the job of onboarding clients 
  • Maintaining healthy relationships with case managers and care coordinators to keep receiving referrals for future work
  • Keeping records of tasks being completed, updating software that we use within the office 
  • Communication through in-person meetings, zoom calls, emails, phone calls, text messaging are being utilized efficiently and effectively 

Qualifications and Education Requirements

Experience of 3 years or more working with individuals with intellectual disabilities, mental health diagnosis, Brain Injury, on the autism spectrum and other disablements that require assistance.
 
Associates or Bachelor’s degree within the spectrum of Human Services. 

Preferred Skills

Proven work experience as a Service Coordinator or similar role
Strong work ethic and service skills
Excellent communication and interpersonal skills 
Strong record-keeping and analytical skills 
Excellent organizational skills and attention to detail 
 
Compensation: $20.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Golden Heart Senior Care Corporate.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If no code provided, add their name instead.

Why Join the Golden Heart Caregiver Team?

Flexible Schedules
Your time is valuable - we work around your family commitments and needs.
Enjoyable Work Environment
We offer a great culture where you will feel supported by our reliable office staff 24 hours a day.
Team-Based Care Culture
Be part of a care team that serves clients and helps each other.
Comprehensive Training
Because your safety and wellbeing are a top priority, you will receive all required training and PPE.
Competitive Compensation
Includes paid training, paid time off, and overtime benefits.
Career Advancement
We offer mentorship and a career ladder supported by a “hire-from-within” culture.