Customer Service Representative
Sarasota
Customer Service Representative
Full Time • Sarasota
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Summary
We seek a positive, friendly Front Desk Customer Service Representative to provide exceptional service to our Condominium association owners, tenants, and guests. The Customer Service Representative will assist with work order processing, issuing car passes, receiving monthly fees, opening mail, and filing. Responsibilities also include maintaining communication with other staff members and answering and directing phone inquiries promptly and accurately. The Customer Service Representative must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide a professional and exceptional customer service experience.
We seek a positive, friendly Front Desk Customer Service Representative to provide exceptional service to our Condominium association owners, tenants, and guests. The Customer Service Representative will assist with work order processing, issuing car passes, receiving monthly fees, opening mail, and filing. Responsibilities also include maintaining communication with other staff members and answering and directing phone inquiries promptly and accurately. The Customer Service Representative must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide a professional and exceptional customer service experience.
Responsibilities
- Learn and assist with the operations and activities of the condominium association
- Take work orders and answer questions via phone, email, and in-person
- Build rapport with the owners, renters, guests, and vendors
- Ensure compliance with Certificates of insurance
- Data Entry of Work Orders in Pilera Software
Qualifications
- Friendly and outgoing personality
- Familiarity with Association and Lifestyle industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
Compensation: $15.00 - $17.00 per hour
Our Community
Pelican Cove is one of Florida’s most extraordinary condominium communities and a highly sought-after place to live. It is a beautiful, 75-acre gated community along Little Sarasota Bay in Sarasota, Florida. The Cove has 731 homes within six informal neighborhoods. Pelican Cove has many different types of activities with lots of space for friends and family to gather. It is much more than a group of buildings or a place to live. The Cove is the proud recipient of both national and local awards for many years - the FLCAJ Florida Communities of Excellence Awards for Landscape, Environment, Energy & Water Conservation, Website Design, Trendsetter and our most coveted, Community of the Year.
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