Future Opening: IT Service/Office Manager

- Manage service calls that come in from customers and either work to correct the issues or schedule an available technician to complete the job or project

- Work with technicians on daily schedule, manage and forecast long term schedule with sales and technical staff.

- Help to manage office, administrative, or other workers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

- A back ground/understanding of the IT/Telecommunication industry is a plus.

- Document service order and other company functions in CRM

- Need to be able to multitask and determine what order to schedule jobs or projects

- Support company sales functions through product knowledge

- Manage project execution to ensure adherence to budget, schedule, and scope.

- Monitor or track service and project milestones.

- Review records or reports pertaining to activities such as production, monitor work activities, or evaluate performance.

- High school diploma, associates or bachelor’s degree

- Dynamic leader with a proven track record in customer service

- Computer literate, proficient with inventory catalogs and keeping detailed records

- Proficiency with the Microsoft suite of products to include Word and Excel

- Excellent oral and written communication skills

- Works well under pressure and manages stressful situations with ease with the ability to multitask

- Organized, efficient, and results-driven

- Office management, administrative or assistant experience a plus

- Works directly with customers to schedule service calls and manage technicians schedules

- Knowledge of office management responsibilities, systems and procedures

- Excellent time management skills and ability to multi-task and prioritize work

- Attention to detail and problem solving skills

- Strong organizational, planning and forecasting skills

- Knowledge of business and management principles

- Computer skills and knowledge of office software packages needed

Salary will be based on experience