Luxury Patient Experience Coordinator
Full Time • NEW YORK
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
Patient Experience Coordinator – Luxury Boutique Facial Plastic Surgery Clinic
We are seeking a Patient Experience Coordinator to join our high-end boutique facial plastic surgery clinic in New York City. This role is ideal for a polished, highly organized, and service-oriented professional who thrives in providing VIP-level care to discerning clientele.
Key Responsibilities:
- Act as the first point of contact, managing all patient inquiries via phone, email, and in person, and seamlessly converting inquiries into consultations.
- Provide a concierge-style experience, greeting patients upon arrival, offering tours, and ensuring they feel comfortable and valued.
- Oversee every detail of the patient journey, from initial contact to post-procedure follow-ups, ensuring a flawless and personalized experience.
- Discuss pricing and financing options with discretion and professionalism.
- Coordinate travel and accommodations for out-of-town patients, ensuring a seamless experience.
- Handle scheduling, phone calls, meetings, and administrative support to assist the surgeon and team.
- Maintain a clean, elegant, and welcoming environment, ensuring fresh flowers, organization, and overall ambiance reflect the luxury experience.
- Support and oversee daily office operations, ensuring efficiency and a patient-centered workflow.
- Be a team player—in our boutique setting, everyone is cross-trained and expected to step in wherever needed for the best experience of our patients and the success of our practice.
What We’re Looking For:
- A polished, professional, and poised individual with experience in luxury hospitality, high-end medical offices, or concierge services.
- Strong communication skills and the ability to multitask effortlessly in a fast-paced environment.
- An intuitive understanding of VIP service and the ability to anticipate patient needs.
- Comfort in discussing financial matters with professionalism and discretion.
- A proactive, self-motivated individual who takes ownership of the patient experience and consistently goes above and beyond.
Schedule & Benefits:
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Hours: Monday – Friday, 9:00 AM – 5:00 PM
- Probationary Period: 8 weeks (during which either party may part ways at any time).
- Benefits: After the probationary period, employees receive 401(k), health benefits, and employee discounts on services.
This is a rare opportunity to be part of an elite, world-class practice that values precision, artistry, and an unparalleled standard of service.
Compensation: $30.00 - $38.00 per hour
About
Our state-of-the-art center has undergone rigorous verification and inspection by the AAAASF
Dr. Saman’s purpose-built surgical facility in New York City stands as a testament to his commitment to excellence in facial plastic surgery. This state-of-the-art center has undergone rigorous verification and inspection by the American Association for Accreditation of Ambulatory Surgery Facilities (AAAASF). It proudly holds AAAASF accreditation, meaning it meets and exceeds all required standards and safety requirements for an operating room. Patients can be assured that their procedures are conducted in a safe and meticulously maintained environment.
In typical hospital or surgery center settings, patients are often assigned random nurses and scrub technicians who may not be familiar with the specific procedure at hand. This can lead to longer surgical times and increased risks, potentially resulting in suboptimal outcomes. At Dr. Saman’s surgical facility, this is not a concern. Dr. Saman has handpicked his surgical RN and scrub tech, both of whom have years of outstanding experience in facial plastic surgery. These professionals are well-versed in Dr. Saman’s methods and preferences, ensuring a safe, predictable, and efficient surgical experience.
Dr. Saman, the Artist
Dr. Saman, the Artist
At Dr. Saman’s surgical facility, the patient’s needs are the top priority. Unlike hospitals where surgical cases may be deprioritized in favor of emergencies such as trauma or heart attacks, here, the entire team is dedicated solely to the patient undergoing surgery. This ensures that every aspect of the procedure is handled with the utmost care and attention.
In summary, Dr. Saman’s purpose-built surgical facility in New York City offers unparalleled safety, expertise, and personalized care. From the handpicked surgical team to the customized instruments and exclusive use of board-certified anesthesiologists, every detail is designed to provide the best possible outcomes for patients. This commitment to excellence, privacy, and patient-focused care makes Dr. Saman’s facility the premier choice for facial plastic surgery.
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