Future Opening: Patient Services Specialist
Full Time • Peachtree City
At West Georgia Dermatology, we believe in a world where every individual has the confidence that comes from healthy, clear, and vibrant skin. As a leading provider of dermatological care in the West Georgia area, our mission is to ensure that our patients not only look their best but also feel their best. We are more than a healthcare facility, we are a community. Our team is composed of dedicated, passionate professionals who are committed to providing the highest level of patient care in a warm, welcoming, and supportive environment. If you share our vision and are driven by compassion, innovation, and a commitment to excellence, we would love to hear from you!
Job description
We are in immediate need of an exceptional Patient Services Specialist / Front Desk Specialist for our dermatology practice in Carrollton, Georgia. West Georgia Dermatology was founded in 2001. We are a 4 physician, 4 PA practice. We have a collegial, family-like culture and are looking for a Front Desk Specialist to join our team. An ideal candidate would be someone who is professional, friendly, adaptable, and a team-player. Dermatology experience preferred but not required.
Learn more at www.westgaderm.com
Job Type
Full time, with benefits
Experience in customer service and with medical systems preferred, but not required.
Front Desk Specialist Responsibilities
- Answer phones in a friendly, approachable, and helpful manner.
- Greet patients and family members with a smile, and help them feel welcome and at ease for their appointment.
- Provide courteous, respectful and accurate information about the practice and instructions to patients and visitors.
- Perform registration and basic insurance verification, ensuring collection of critical data elements necessary for proper patient identification and billing.
- Identify and update patient demographic information
- Identify non-participating insurance plans or out-of-network plans and inform patients and physicians regarding options, including but not limited to cancelling appointment.
- Ensure patient’s lab matches their insurance plan.
- Obtain copies of insurance card and confirm insurance through online verification tools or other methods.
- Collect appropriate co-pays, co-insurance or deductibles at the time of service.
- Prepare documents for optical imaging/scanning into electronic medical record.
- Obtain patient signatures for consent to treat.
- Assist with resolutions pertaining to patient account balances.
- Maintain inventory control of paper/forms/supplies/etc at front desk area.
- Copy or fax documents to other providers as needed.
Skills and Qualifications
- High School Diploma or equivalent
- Prior experience in customer service and with medical systems preferred, but not required.
- Outstanding communication skills, attention to detail, friendly, ability to multi-task and work in a fast paced environment, team player
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Medical office: 1 year (Required)
- dermatology: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Compensation: $14.00 - $18.00 per hour
Careers at West Georgia Dermatology
At West Georgia Dermatology, we believe in a world where every individual has the confidence that comes from healthy, clear, and vibrant skin. As a leading provider of dermatological care in the West Georgia area, our mission is to ensure that our patients not only look their best but also feel their best.
We are more than a healthcare facility, we are a community. Our team is composed of dedicated, passionate professionals who are committed to providing the highest level of patient care in a warm, welcoming, and supportive environment.
If you share our vision and are driven by compassion, innovation, and a commitment to excellence, we would love to hear from you!
Why West Georgia Dermatology?
A Culture of Excellence
We are a team of top professionals who are passionate about dermatology. We believe in continuously learning and improving our skills to deliver the most advanced and effective treatments available.
Making a Difference
At West Georgia Dermatology, you have the opportunity to make a real difference in our patients' lives. We value the unique skills and perspectives of each team member, and together we work to create a welcoming and caring environment for our patients.
Employee Benefits
We offer a competitive compensation package, including health, dental, vision, and life insurance, retirement plans, paid time off, continuing education stipends, and more.
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