Customer Care Associate
Full Time • Baltimore
Join the Team at Landers Appliance as a Full-Time Customer Care Associate!
PERKS!
PERKS!
- Work for an employer who demands and rewards excellence, AND cares about YOU!
- Flexible work arrangements to fit your life
- Various opportunities for career development and advancement
- Our mission is to deliver "Honest, Reasonable, & Reliable" service in every interaction
- Paid time off: 2 weeks in your first year, increasing to 3 weeks after that. Your birthday is a paid holiday.
- Health benefits (medical, dental, vision). We cover a substantial portion of your premium.
- 401k enrollment with a 4% employer match.
- Competitive pay starting at $25 - $27 per hour based on experience.
At Landers Appliance, we value our team and are committed to investing in your career growth. As a Customer Care Associate, you'll play a crucial role in providing exceptional, high-quality experience to our customers.
What We’re Looking For
This role demands understanding, commitment to excellence, and a genuine joy in helping people. Success here means excelling in three key areas:
- Defining Excellence in Customer Service – What does truly great service look like? Beyond being polite, how do you anticipate needs, solve problems, and create exceptional experiences?
- Mastering Complexity – Share a time you mastered something highly detailed and nuanced, proving your ability to handle the complexities of high-level customer service.
- Demonstrating People Skills – Show us real examples of how you connect with people, adapt to challenges, and leave a lasting positive impact.
If you bring this level of skill, understanding, and dedication, you’ll fit right in.
Key Responsibilities:
-
Scheduling & Dispatching
- Schedule and dispatch service calls with precision and efficiency.
- Ensure technicians are routed to the right jobs to maximize productivity.
- Keep customers updated with appointment details—no surprises, no missed expectations.
-
Customer Service
- Provide exceptional, top-tier service to every customer—no shortcuts.
- Handle complaints, resolve issues, and leave customers feeling heard and valued.
- Work across departments to ensure customer concerns are fully resolved.
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Administrative Duties
- Work with Sales to handle customer concerns and process orders as needed.
- Accurately update records and ensure smooth workflow across teams.
Job Requirements:
- Proven people oriented professional with a track record of mastering complex interactions.
- Organized and focused, able to juggle multiple tasks under pressure.
- Tech-savvy: Proficient in Microsoft applications (Word, Excel, Outlook) and able to type 50+ WPM.
- Strong communicator: Crystal-clear verbal and written communication skills.
- Monday - Friday, 8 AM - 5 PM availability.
About Us:
Landers Appliance is a family-owned business that has been providing appliance service and sales in the Baltimore region for over 40 years. We are dedicated to delivering "Honest, Reasonable, & Reliable" service and have cultivated a culture that reflects this in every employee-customer interaction.
Landers Appliance is a family-owned business that has been providing appliance service and sales in the Baltimore region for over 40 years. We are dedicated to delivering "Honest, Reasonable, & Reliable" service and have cultivated a culture that reflects this in every employee-customer interaction.
If you are looking for a supportive and rewarding work environment with opportunities for growth, apply today and our hiring manager will follow up with you!
Compensation: $25.00 - $27.00 per hour
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)