FULL-TIME POSITIONS AVAILABLE FOR TECH SUPPORT & CUSTOMER SERVICE
Part Time • Beverly Hills
*** Advanced IT/Computer skills NOT a requirement. Computer proficiency / online research ability is. ***
In the background screening industry, a big part of the business deals with customer service and technical support. We have many clients who run reports and need additional details on specific applicants and reports that they are running. Our technical support team needs to be able to handle all questions, and emails which are coming in on a daily basis.
*** This position requires you to review and edit a large number of individual reports every day. This is the main component of the position to start with. ***
Some of additional the tasks you will be handling will include:
- Calling courthouses for additional details on specific reports (criminal reports)
- Resetting client passwords and usernames
- Setting up new users
- Training clients on our software
- Answering phone calls
- Responding to emails regarding tech support issues
- Working with the tech support director and learning the industry
We are looking for someone who MUST be able to:
- Multi-task
- Be friendly with clients when getting back to them
- Aggressive in finding the information necessary to complete orders expeditiously
- Stay organized in dealing with each individual email/call/case
- Must have excellent computer skills
- Must be a quick learner and eager to learn the background screening industry
- Be at work on time
Requirements
- Minimum 2 years customer service experience
- Excellent computer skills (Outlook, Word, Excel, internet browsing, online research. etc.)
- Must always be punctual and reliable with attendance. (Tech support has no room for error and is very time sensitive)
Hours:
Part-Time to start - 8 AM - 1:30 PM PST
After training, full time:
Monday- Friday 7am-2:30pm
PLEASE DON'T RESPOND TO THIS AD IF THIS IS NOT YOUR AREA OF STRENGTH. ONLY EXPERIENCED APPLICANTS WILL BE CONSIDERED.
PLEASE SUBMIT YOUR RESUME
Job Types: Full-time
Pay: Starting at 19.00 per hour
Schedule:
- 8-hour shift
- Monday to Friday
Work Location: Beverly Hills (In Office. Not a remote position.)
Compensation: $19.00 per hour
Intelifi ® is an Accredited Employment Background Screening Company providing recruiters and staffing agencies quality background checks.
Since 2004, Intelifi Inc. has set the gold standard for background screening solutions. Intelifi provides superior service in the areas of background checks, background screening software, ID scanning technology, data scrubbing and filtration, and drug testing.
Our custom-built software, Emerge Solutions, is chosen by our clients for its innovation and ease of use. At Intelifi we‘re not just passionate about background checks, but everything else that goes along with evaluating and managing risk.
Intelifi gives you the "power to know", providing businesses with a comprehensive screening procedure and system that fits perfectly into the recruitment process. With 400 million unique records, access to over 2,400 sources across 30+ States and Federal regions, responsible businesses choose Intelifi™. Embedding Intelifi services into your HR on-boarding process reduces employee turnover, saves time and money, and most importantly, allows you to securely access confidential data.
Since 2004, Intelifi Inc. has set the gold standard for background screening solutions. Intelifi provides superior service in the areas of background checks, background screening software, ID scanning technology, data scrubbing and filtration, and drug testing.
Our custom-built software, Emerge Solutions, is chosen by our clients for its innovation and ease of use. At Intelifi we‘re not just passionate about background checks, but everything else that goes along with evaluating and managing risk.
Intelifi gives you the "power to know", providing businesses with a comprehensive screening procedure and system that fits perfectly into the recruitment process. With 400 million unique records, access to over 2,400 sources across 30+ States and Federal regions, responsible businesses choose Intelifi™. Embedding Intelifi services into your HR on-boarding process reduces employee turnover, saves time and money, and most importantly, allows you to securely access confidential data.
(if you already have a resume on Indeed)