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Receptionist Frisco

Receptionist

Full Time • Frisco
Benefits:
  • 401(k) matching
  • Competitive salary
  • Paid time off
Job Title: Front Office Specialist
Company: Pioneer Medical Associates
Location: Frisco, TX

Training Provided – Yes!


Pay: $17-19 per hour based on experience 

Perks:

  • Paid Time Off and Paid Holidays
  • Competitive Base Pay 
Hours:

  • Full Time
  • Our offices are open Monday-Friday 8am-5pm
  • You may have to work a little earlier/later as needed
Requirements:

  • High School Diploma or GED Equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow
Essential Functions:

  • Facilitate patient flow
  • Verify medical insurances
  • Effectively communicate with patients, doctors, and managers
  • Answer inquiries through phone, email, and in person requests

FORMAL JOB DESCRIPTION

SECTION 1: Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.


SECTION 2: Duties and Responsibilities

  • Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
  • Provide exceptional customer service during every patient encounter (in person or via phone).
  • Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
  • Answer phones (both external and internal); assure prompt, courteous service at all times.
  • Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
  • Double check insurance authorizations to ensure completion and build accurate flow sheets.
  • Knowledge of common fees charged for common visits.
  • Check out patients and collect correct payments according to procedures.
  • Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
  • Complete daily reconciliations / close day / countdown cash drawer.
  • Comply with all company policies and procedures including HIPAA.
  • General office duties and cleaning to be assigned by manager.

SECTION 3: Patient Population Served

  • Front Office Specialist will work with team members and patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

  • High school diploma or GED required.

SECTION 5: Experience Requirements

  • Industry related experience preferred.
  • Favorable result on background check as required by state.
  • Must be able to provide proof of identity and right to work in the United States.
Compensation: $17.00 - $19.00 per hour




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