Automotive Estimator
Full Time • Sacramento
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Benefits/Perks
- Careers Advancement Opportunities
- Competitive Compensation
Job Summary
We are seeking an experienced Automotive Estimator /Production manager to join our team. In this role, you will appraise damaged vehicles and determine vehicle value. Your responsibilities will include performing physical inspections, documenting damage, and reviewing repair estimates. The ideal candidate is methodical and detail-oriented with excellent verbal and written communication skills.
The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction.
We are seeking an experienced Automotive Estimator /Production manager to join our team. In this role, you will appraise damaged vehicles and determine vehicle value. Your responsibilities will include performing physical inspections, documenting damage, and reviewing repair estimates. The ideal candidate is methodical and detail-oriented with excellent verbal and written communication skills.
The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction.
Responsibilities
- Perform physical inspections of damaged vehicles
- Determine the extent of damage
- Document repairs needed and review repair shop estimates
- Determine vehicle value and provide documentation
- Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
- Informs customers about repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
- Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
- Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering customer vehicles, explains warranty and Quality Control process with all customers.
- Attend daily release meetings.
- Other duties as assigned.
Experience/Skill Requirements
- High School diploma required, bachelor’s degree preferred.
- 5 years prior experience as a collision estimator or insurance appraiser.
- Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
- Experience with collision management systems (CCC, MRC).
- Fluent using Mitchell or CCC-1 estimating software.
- Knowledge of Microsoft Office Software (Word, Excel, Outlook).
- I-CAR training or other industry training preferred.
- History of working independently without close supervision.
- Strong sales and negotiation skills.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.
- Must be able to work the following days and hours:
- Monday – Friday (8:00 a.m. – 5:00 p.m.)
Physical Requirements
Essential physical requirements include:
- Standing, sitting and walking
- Performing repetitive motions
Work Environment
Exposure to:
- Paint, fumes and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat / cold
- Intermittent noise
Benefits
100% benefits paid
.Medical
.Dental
.Vision
100% benefits paid
.Medical
.Dental
.Vision
Compensation: $25.00 - $35.00 per hour
Collision Repair and Auto Body Shop in College Town – Sacramento
Your Trustworthy Auto Body Repair Shop, Committed to Quality Service
Fix Auto USA body shop in Sacramento, CA, offers numerous auto repair services, including paintless dent repairs and total collision repair. Our College Town – Sacramento collision repair center is locally owned and operated and staffed by certified technicians who can perform a variety of collision repairs.
A career at an independently owned and operated Fix Auto USA franchise means enjoying a road of exciting opportunities. Each day brings something different through the ever-changing twists and turns of the collision repair industry. Our franchisees strive to recruit the best, most established, and reputable collision repair candidates and hold them accountable to an unparalleled standard of excellence on behalf of the vehicle owners and insurers they serve.
A career at an independently owned and operated Fix Auto USA franchise means enjoying a road of exciting opportunities. Each day brings something different through the ever-changing twists and turns of the collision repair industry. Our franchisees strive to recruit the best, most established, and reputable collision repair candidates and hold them accountable to an unparalleled standard of excellence on behalf of the vehicle owners and insurers they serve.
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