Student Services Specialist
Full Time • Ivydutta
NEED ONLY ARIZONA RESIDENTS
Summer work hours 7:00 AM - 7:00 PM M-TH.
May be required to work evenings and weekends
Must be in good standing with the Department of Education as it relates to Federal Financial Aid
Summer work hours 7:00 AM - 7:00 PM M-TH.
May be required to work evenings and weekends
Must be in good standing with the Department of Education as it relates to Federal Financial Aid
Training will be provided.
MCCCD - MCCCD - Maricopa Contact Center - Student Services Specialist- 142834 (Local Only/Mostly Remote)
Essential Functions
Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students.
Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems.
Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center.
Minimum Qualifications
- Associate’s degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR
- High School Diploma or GED, and three (3) years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.
Qualifications
- Experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment). One (1) or more years of experience working with financial aid
- Experience working in a customer service role over the phone.
- Experience using a Student Information System (Peoplesoft, Banner, etc.)
- Experience using a Customer Relationship Management Tool (CRM, Salesforce, etc.)
Compensation: $20.00 - $21.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
(if you already have a resume on Indeed)