Customer Service Representative
Full Time • Carson
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Seeking an experienced Customer Service Representative for a small (but mighty) consumer products 3PL warehouse. The job includes processing orders, arrivals and returns, communicating with clients via email and resolving issues or complaints by working with the warehouse and the client. Must have good communication and attention to detail.
Responsibilities
- Assist customers with inquiries, orders, and shipment tracking.
- Resolve any issues or complaints raised by customers in a timely and satisfactory manner.
- Coordinate with internal teams and external service providers to ensure smooth logistics operations.
- Manage Routing Guidelines from major retailers and summarise requirements for warehouse team.
- Input EDI data accurately and efficiently.
- Generate excel reports and troubleshoot inventory concerns.
- Be able to manage multiple tasks in a fast-paced environment.
- Input data to Warehouse Management System (WMS) and generate reports (WMS is Extensiv).
- Strong knowledge of logistics and supply chain processes.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work well in a team and handle high-pressure situations.
- Bi-lingual English/Spanish helpful.
Compensation: $20.00 - $26.00 per hour
ATC International specializes in providing US-based fulfillment to consumer product suppliers from around the world.
ATC International’s variety of services developed from the needs of Australian and New Zealand exporters who were selling direct to US retailers. In addition to cross docking, pick & pack and web-based inventory management, ATC has a wealth of experience to share. The key to ATC’s success is the ability to leverage more than 25 years of participation in the US consumer product industry and an even longer history of working with international companies seeking to establish sales in the US for the first time.
While many fulfillment companies in the US offer similar distribution services, ATC goes above and beyond by assisting with concerns such as help with US importing, setting up a US EDI connection and advice on getting payment or completing complicated vendor applications.
ATC’s humble beginnings from a small warehouse in the basement of an accounting agency have grown into a multi-building, service-orientated, just-in-time warehouse facility geared expressly to work with companies based outside of the US. Relationship building and helping clients avoid mistakes before they happen are another reason clients trust ATC with their business.
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