As the Receptionist at our addiction treatment facility, you will be the face and voice of our organization, serving as the first point of contact for patients, families, and visitors. In this essential front-facing role, your warm, welcoming presence and professional demeanor will help create a supportive, respectful, and compassionate environment for individuals seeking help on their recovery journey.
Key Responsibilities
Front Desk Operations
- Greet all patients, families, staff, and visitors in a courteous and respectful manner.
- Maintain a clean, organized, and welcoming reception area.
- Monitor visitor access and maintain security protocols.
Phone and Communication Management
- Answer, screen, and direct incoming calls promptly and professionally.
- Take accurate messages and deliver them efficiently.
- Respond to inquiries with empathy and confidentiality.
Scheduling and Coordination
- Schedule appointments for intakes, assessments, and ongoing treatment sessions.
- Coordinate client check-ins and facilitate daily sign-in/out procedures.
- Maintain up-to-date calendars for clinical staff and meeting rooms.
Administrative Support
- Manage intake paperwork and ensure accurate data entry into electronic systems.
- File and retrieve records according to established protocols.
- Assist with insurance verifications, billing information, and clerical support for other departments as needed.
Confidentiality & Compliance
- Handle all sensitive information in accordance with HIPAA regulations and facility policies.
- Ensure patient privacy and uphold ethical standards in all interactions.
Qualifications
- High school diploma or equivalent; additional administrative or medical office training is a plus.
- Minimum of 1 year experience in a receptionist, administrative, or customer service role (experience in healthcare or behavioral health settings preferred).
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Compassionate, calm, and professional demeanor under pressure.
- Proficiency with basic office technology (e.g., Microsoft Office Suite, multi-line phone systems, scheduling software).
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
About Argon Agency
In the ashes of 2020, a team of creatives came together and noticed a void in the digital marketing realm. A black hole, if you will. Traditional digital marketing was a series of smoke screens, empty promises, one size fits all cookie cutter campaigns, and charts and graphs that look pretty, but don’t actually mean much. There had to be a better way. There had to be a way to provide clear, customized marketing campaigns that provided results, not just pretty charts and vague answers as to where a budget went. From that realization was born Argon Agency.
Disclaimer: Not all roles listed are internal roles. Argon Agency acts as an employment recruiter, connecting qualified candidates with potential employers. We do not guarantee job placement and are not responsible for employer hiring decisions. All hiring and employment terms are determined by the employer.
Our Process: Your application will be reviewed by our hiring team. If we identify that you will be a possible fit for the role we will conduct a phone screening to determine next steps. We appreciate your patience.
