Responsive recruiter

Benefits:

Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Office Manager / Customer Experience Manager
Location: 15470 Endeavor Drive, Noblesville, IN

At Floor Coverings International, we recognize that exceptional customer experiences start behind the scenes—with a well-run office and a team that’s passionate about service. As Office Manager and Customer Experience Manager, you’ll not only oversee daily operations but also serve as the central hub of communication and support, ensuring every customer receives a 5-star experience from start to finish.

This franchise is owned and operated by Marty, a passionate local business owner who is excited to build a team that shares his commitment to excellence, family values, and community involvement.

Benefits and Perks:

Salary range: $50,000–$55,000
Full-time position: Monday–Friday (occasional weekends for tradeshows)
Paid Time Off (PTO)
Paid Holidays
Bonus Potential
Family-owned and operated – friendly, supportive environment
Paid training provided
In-person office role with limited customer-facing interaction
Annual convention opportunity in Mexico
Team gatherings to foster camaraderie

Qualifications:

Minimum 2 years of experience in office management or customer service leadership
Strong customer service orientation – committed to delivering a consistent, 5-star experience
Experience managing the customer journey and resolving issues with empathy and professionalism
Exceptional communication skills, particularly over the phone
Highly organized, detail-oriented, and able to manage multiple priorities
Self-motivated and able to work independently
Skilled in managing crews, calendars, and sales teams
Willingness to learn forklift operation (certification a plus)
Proficient in social media platforms to boost brand recognition
Familiarity with CRM software (e.g., Salesforce – a plus)
Experience in the home service industry – a plus

Key Responsibilities:

Serve as the internal Customer Experience Manager, ensuring smooth communication and coordination across all touchpoints
Oversee and streamline daily office operations
Maintain and nurture strong relationships with customers throughout their project lifecycle
Promptly respond to new customer leads and schedule appointments for the sales team
Monitor customer satisfaction and help resolve issues with urgency and care
Be a brand ambassador – promote excitement and trust with every interaction
Manage and attend local networking events to build brand awareness
Upload before-and-after project photos weekly to Facebook, Instagram, and Google Business Page
Support and execute local marketing strategies and promotions
Order products and materials for all sold jobs and track their delivery
Receive inventory and manage incoming shipments
Continuously strive for 5/5-star ratings through quality service, responsiveness, and follow-through

About the Local Owner:

Meet Marty, the enthusiastic new franchise owner ready to embark on an exciting journey! With a passion for delivering exceptional customer care and a desire to provide an excellent experience in the flooring industry, Marty is thrilled to embark on this new adventure.

When Marty isn't busy ensuring that every flooring project exceeds expectations, you'll find him enjoying the outdoors playing golf, attending concerts or watching sporting events. His most cherished time is spent with his family and being a Papa. With a love for both his community and his family, Marty is dedicated to making a positive impact wherever he goes. Get ready to experience flooring expertise with a personal touch!

If you are looking for an opportunity to work for a company renowned for its commitment to customer service and integrity, apply today.

Apply today and be a part of our success story!

Compensation: $50,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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