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Patient Relations Liaison / Behavioral Health Care Orange County Health Psychologists - Irvine

Future Opening: Patient Relations Liaison / Behavioral Health Care

Full Time • Orange County Health Psychologists - Irvine
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
JOB SUMMARY:
Orange County Health Psychologists is seeking an experienced Administrative Assistant to join our Admin Team at our main office in Irvine, California. Our highly regarded group practice of 50+ psychologists and therapists provides high quality behavioral health services at three locations in Orange County.

The successful candidate will be responsible for assisting patients with a warm, compassionate, and professional demeanor along with providing administrative support to a team of employee therapists. Support functions include facilitating inquiry calls, scheduling patients, verifying benefits, submitting claims, posting payments, and following up on unpaid insurance claims, all with a high degree of professionalism, attention to detail, and strong organizational skills. General knowledge of office procedures and computer systems is required.

Knowledge or education in any of the following is a real plus: psychology, health care, medical billing, or bookkeeping/accounting. We also provide the opportunity to expand to additional roles and projects within the organization depending on an employee’s interests, strengths, and skills sets.

We offer competitive compensation and a positive, healthy work environment with a commitment to patient health and healing.

DUTIES & ESSENTIAL JOB FUNCTIONS:
  • Assist with new patient inquiries; assessing need and matching patients to the most appropriate provider
  • Answer patient questions and provide information
  • Track inquires to ensure that all callers have been helped on a timely basis
  • Coordinate intake appointments to include scheduling and intake documents
  • Input patient demographics and insurance information
  • Call for verification of insurance benefits
  • Provide support functions to a team of therapist providers
  • Schedule appointments and manage providers’ master calendars
  • Prepare and submit insurance claims using CMS 1500 format
  • Audit and correct rejected claims
  • Process credit card payments
  • Post patient and insurance payments to medical office software program
  • Manage A/R to resolve insurance and patient billing issues
  • Follow all regulations and guidelines set by HIPAA, Medicare, state programs, and licensing boards
  • Assist with bookkeeping tasks such as entering bank deposits, preparing invoices, and assisting with payroll functions
  • Contribute to the overall mission and core values of the group practice
  • Other duties as assigned.
MINIMUM QUALIFICATIONS:
The minimum qualifications for this position include:
  • 2+ years of experience in an office environment
  • Bachelor’s degree in psychology, health care, accounting, finance or business
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Self-motivated and self-directed with the ability to multitask and prioritize
  • Experience with Microsoft Office Suite required. Medical management software, QuickBooks, or other practice or accounting software experience a plus
ABOUT US:
Orange County Health Psychologists is an Irvine-based group practice consisting of 50+ psychologists, LMFTs, LCSWs, and LPCCs who are deeply committed to the health and wellness of our patients. We offer in-person and telehealth psychotherapy for individuals, couples, and families, psychological testing and assessments, and other services to support overall health and wellness. Our approach is holistic using integrated interventions that focus on mind, body and spiritual health and wellness. Our beautifully-appointed professional offices are conveniently located near the Irvine Spectrum - right off the 5, 405 and 133- with plenty of free parking. Our work culture is professional and collegial. Please visit our website at www.ochealthpsych.com for more information.

APPLICATION/CONTACT:
Interested candidates should send a resume to Dr. Kristin Kleppe and Jennifer Koran, Director of Operations.

Job Type: Full-time 

Pay: Up to $54,080.00 per year commensurate with experience

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
Schedule:
  • 8:30am – 5pm Monday-Friday
  • No weekends
Education:
  • Bachelor's (Required)
License/Certification:
  • Driver's License (Preferred)
Shift availability:
  • Day Shift (Required)
Work Location: 
  • In person in our Irvine office location

 
Compensation: $48,000.00 - $54,000.00 per year




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Benefits of Joining Us

Our well-regarded group practice has much to offer:
Excellent reputation
Consistent referral base
Comprehensive administrative support
Generous compensation plan
Medical and dental benefits plus incentives to full-time W-2 employees
In-service training and case consultation
Hybrid delivery model; in-person and telehealth
Opportunities for advancement
Support for healthy work-life balance
Collegial environment with great colleagues and staff
Beautifully appointed office suite in the Irvine Spectrum area with satellite offices in Newport Beach, Orange, and San Francisco.