Benefits:

Opportunity for advancement
Paid time off
Training & development

Insurance Specialist/Medical Office Assistant

part-time, with potential to increase hours

POSITION SUMMARY:

The Insurance Specialist/Medical Office Assistant at WHS provides administrative support to the Director of Financial Services. The initial and primary focus of the position will be on insurance verification and maintenance of systems of data gathering and organization from intake through patient visits to establish efficient and accurate collection of insurance copays and payment for billable services. Other responsibilities will be established over time.

RESPONSIBILITIES:

Ensure that payment information (self-pay, insurance, funding) is completely and accurately collected for each patient scheduled for care
Contact insurance companies in advance of visits to confirm patient eligibility and establish benefits and coverage
Communicate with patients about the expected out-of-pocket costs for care and insurance coverage, if applicable
Ensure required forms are completed and in the patient record
Prepare daily schedule printouts (including controlled substances log, provider billing sheets)
Troubleshoot insurance questions at the time of patients’ visits
Gather missing data from visits before claims filed
Communicate with patients about insurance issues after visits
Assist with sending bills as needed
Reconcile procedures with providers’ productivity prior to month’s end
Assist with ordering and stocking office supplies
Ensure that “chart fillers” are prepared and collated, responsible for quality of patient-facing materials
Assist with phone intakes as needed (with particular attention to payment and insurance information)
Collect clinic statistics as required by the state and private entities
Assist with other administrative tasks as needed
Potential to grow role to include must-do basics in a variety of areas managed by Director of Financial Services
Potential to grow role into supervisor of medical receptionist, including on-boarding and training as needed

QUALIFICATIONS: 

Background in insurance verification or billing procedures essential
Strong willingness to work and ability to multi-task
Proficiency in Microsoft systems
Strong attention to detail and organizational skills 
Positive attitude and willingness to grow in role and responsibility
Commitment to customer service
Experience with Quickbooks, Tebra (electronic health record) and/or Tebra billing platform is a plus
Spanish, Haitian Creole, and Brazilian Portuguese language skills desirable

Compensation: $18.00 - $24.00 per hour

For over 30 years, Women’s Health Services has been committed to providing safe, skilled, compassionate care to all seeking abortion services.

Our Team

We are a dedicated, professional practice of doctors, nurse practitioners, anesthetists, nurses, medical assistants, counselors, technicians, and administrators. Many also work in surrounding Boston hospitals. We are a training facility and have medical residents and physician assistant students as part of our team. We are focused on abortion care and have many female care providers.

Our Patients

Women’s Health Services provides services to patients from Massachusetts, from states throughout the U.S., and international patients. Our patients come from all backgrounds and walks of life. We provide safe abortion services to patients seeking abortion care, including those who may be choosing an abortion due to a diagnosis of a fetal or chromosomal abnormality or a dire pregnancy prognosis. All patients are treated with sensitivity. Their rights and privacy are always respected.

Our Facility

We are a state of the art, Ambulatory Surgical Center, in a discreet, stand alone building. We have a free, private parking lot that is monitored with security cameras. The entrance door is accessed from a restricted area, away from the sidewalk. Patients are discharged to a private area away from the street entrance, and do not encounter protestors.

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