• Hours: PT (20–25 hours/week); FT (32–40 hours/week)

• Schedule:  
  • Part time-  3 or 4 days/week (e.g., Monday–Friday, 10:00 AM – 4:00 PM); or
  • Full time- 4 or 5 days week (e.g., Monday- Friday, 8:30 AM - 4:30 PM)
    
    

• Administrative & Documentation Support:
  • Organize, file, and maintain participant records, staff files, and other critical agency documentation in compliance with DBHDS, DMAS, and Medicaid regulations.
  • Support timely and accurate charting/data entry for individuals served.
  • Assist with creating, reviewing, and maintaining required logs, forms, and tracking systems (e.g., training records, incident reports, ISP documentation).
  • Prepare for internal audits and inspections by ensuring all records are complete, updated, and readily accessible.
    
    
• Productivity & Compliance:
  • Monitor and support timely submission of shift notes, progress notes, timesheets, and other critical documents.
  • Perform routine audits of charts, staff files, and service documentation to identify discrepancies and notify leadership of compliance risks.
  • Support adherence to agency policies and ensure updates are distributed and documented.
    
    
• Office Operations:
  • Support scheduling, meeting coordination, and general communication between departments.
  • Monitor supply inventory, place orders, and maintain general upkeep of office workspace.
  • Answer phone calls,  assist callers/customers with questions, and direct calls for proper communication, and assist with onboarding tasks (filing new hire documents, scheduling training, etc.).
  • Support onboarding of new systems or software used for documentation and case management.
  • Process incoming paperwork, make copies/ scanning, and file paperwork
  • Sort mail and distribute it to the appropriate places
  • Maintain records, either physical or electronic, of business transactions

• High School Diploma or GED required; Associate’s or Bachelor’s Degree in Human Services, Business Administration, or related field preferred. 
• 2+ years of administrative or office experience; healthcare or human services background strongly preferred.
• Knowledge of Medicaid waiver services, DBHDS, or state regulatory documentation is a plus.
• Strong attention to detail, excellent organizational skills, and proficiency with office software (Microsoft Word, Excel, PDF, cloud-based platforms). 
• Ability to maintain confidentiality and professionalism in handling sensitive information.
• Great customer service skills
• Strong Communication Skills
• Strong organizational and time management skills
• Familiarity with computer programs, such as Microsoft Office and Adobe software
• Familiarity with Google components (i.e. Drive, Mail, forms, etc.) 

• Great Work Environment
• Career Advancement Opportunities
• Full Time Health & Dental 
• Supplemental Insurance

>   JOB APPLICATION