TGG Rancho Foothill LLC
Restaurant General Manager
Full Time • Rancho Cucamonga CA
The role of a General Manager in a Fast Casual Restaurant is critical to the overall success of the establishment. General Managers are responsible for overseeing all aspects of restaurant operations, ensuring a seamless and exceptional dining experience for customers, managing staff, and achieving financial targets. Here are the key job responsibilities for a General Manager in this context:
1. Leadership and Staff Management:
- Recruit, hire, train, and manage restaurant staff, including servers, kitchen staff, and support personnel.
- Foster a positive and motivating work environment by setting clear expectations, providing ongoing feedback, and addressing performance issues.
- Develop and lead a high-performing team, promoting teamwork and a strong work ethic.
2. Customer Service and Experience:
- Ensure that customers receive outstanding service and resolve any customer complaints or concerns promptly and professionally.
- Train and empower staff to maintain high standards of customer service, including courteous interactions, prompt service, and problem resolution.
- Monitor customer feedback and implement improvements to enhance the overall dining experience.
3. Operations Management:
- Oversee the day-to-day operations of the restaurant, including opening and closing procedures, inventory management, and scheduling.
- Maintain cleanliness and hygiene standards, ensuring strict adherence to health and safety regulations.
- Monitor food quality, presentation, and portion control to ensure consistency.
4. Financial Management:
- Develop and manage the restaurant's budget, including revenue targets and cost controls.
- Monitor daily sales, expenses, and profitability, making adjustments as needed to meet financial goals.
- Manage inventory, control food and beverage costs, and minimize wastage.
5. Menu and Product Knowledge:
- Collaborate with the culinary team to develop and update the menu, incorporating customer feedback and industry trends.
- Ensure staff have in-depth knowledge of menu items, ingredients, preparation methods, and can make recommendations to customers.
6. Marketing and Promotion:
- Develop and execute marketing strategies to attract and retain customers, increase sales, and build brand loyalty.
- Participate in local marketing initiatives and community outreach to promote the restaurant.
- Analyze sales and marketing data to make informed decisions regarding promotions and advertising.
7. Compliance and Reporting:
- Ensure compliance with all local, state, and federal regulations, including health and safety standards, food safety, and labor laws.
- Prepare and submit required reports and documentation to corporate headquarters or regulatory authorities.
8. Vendor and Supplier Relations:
- Establish and maintain relationships with suppliers and vendors to ensure timely and cost-effective procurement of ingredients and supplies.
- Negotiate contracts and manage vendor performance.
9. Problem-Solving and Crisis Management:
- Address operational challenges and unexpected issues efficiently, making quick decisions to resolve them while minimizing disruptions.
- Implement crisis management protocols, such as handling emergencies or customer complaints effectively.
10. Training and Development: - Provide ongoing training and development opportunities for staff to enhance their skills and knowledge. - Keep abreast of industry trends and best practices, and share this knowledge with the team.
A General Manager in a Fast Casual Restaurant is a leadership role that requires a passion for hospitality, strong managerial skills, financial acumen, and the ability to create a positive and thriving dining environment for customers and staff. Success in this role involves balancing the day-to-day operations with long-term strategic goals to achieve profitability and customer satisfaction.
Compensation: $1.00 per hour
(if you already have a resume on Indeed)