This position performs duties under the general direction of the Manager of Employment Services. This person Is the supervisor of Employment Specialists, who are responsible for assessing employment skills, developing employment opportunities and providing on-site job training and follow-up services for persons with disabilities. This position collaborates with community stakeholders and businesses to develop opportunities for community integrated employment and educating the community in the capabilities and strengths of the people we serve. This position is responsible for building community and business partnerships to ensure a variety of participant opportunities that align with participant strengths, interests, and abilities.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified Individuals with disabilities to perform the essential functions.

• Oversees the delivery of Supported Employment Services: job discovery, placement, job development, job coaching, and long-term job coaching. While also providing Supported Employment Services. 

• Provides oversight to ensure Employment staff promote and uphold participant choice, dignity, and meaningful contribution by regularly reviewing individual goals, preferences, and support plans with staff to ensure services align with each person’s self-directed outcomes and valued roles in the community. 

• Serves as the primary liaison with employers, OVR, district offices, service providers, and community organizations to promote employment opportunities.

• Professionally collaborates with OVR and Waiver funded supports to collaborate on Individual Support Plans (ISPs) and implement services that are in line with participant goals and eligibility standards. 

• Ensures Employment Specialists have the training, resources, and tools they need to successfully implement Supported Employment services with high quality and fidelity. 

• Ensures sustainability within the program by promoting process improvement, quality control, and financial success.

• Successfully manages accurate and timely billing by maintaining detailed service documentation, adhering to program standards (including OVR and Waiver funded requirements).

• Develop weekly staff schedules that optimize service delivery opportunities, while promoting fiscal responsibility.

• Professional and timely communication with internal and external stakeholders to ensure a supportive work environment that aligns with standards, as well as accurate coding and authorizations.

• Track and share data with the Manager of Employment Services and Executive Director to promote successes within Supported Employment Services, and to support data-driven decisions, identify barriers and potential opportunities.

• Provide general and personalized SSA benefits counseling for people we support and their families.

• Arrange and conduct job shadowing, company tours and community-based assessment with individuals who indicate the interest in those areas.

• Supervise and educate consumers in the activities and supports available to them through Career Link.

• Complete satisfaction surveys with employers and program participants to assist In the evaluation of the program on a regular basis.

• Attend required staff meetings and provide supported employment service summaries that include monthly data related to individuals served, businesses we partner with, community engagement, and potential opportunities. 

• Transport participants, on an as-needed basis, to program-specific appointments.

• Accurately document and track time dedicated to: supporting Individuals, travel, and staff training.

• Participate in and support fund-raising activities for the agency.

• Perform other related duties as assigned.

• Accountability - Ability to accept responsibility and account for his/her actions.

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

• Adaptability - Ability to adapt to change in the workplace.

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.

• Autonomy - Ability to work independently with minimal supervision.

• Business Acumen - Ability to grasp and understand business concepts and issues.

• Coaching and Development Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Customer Oriented - Ability to take care of the customers' needs while following company procedures.

• Decision Making - Ability to make critical decisions while following company procedures,

• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• Energetic - Ability to work at a sustained pace and produce quality work.

• Enthusiastic - Ability to bring energy to the performance of a task.

• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or Idea.

• Self-Motivated - Ability to be internally Inspired to perform a task to the best of one’s ability using his or her own drive or initiative.

• Team Builder - Ability to convince a group of people to work toward a goal.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance,

 | Education: Experience: High School Graduate or General Education Degree (GED): Required, Bachelors or Associates or 60 credits preferred. 3-5 years of experience in Employment Services or similar field required. Supervisor experience preferred.
Computer Skills: Certifications & Licenses: Microsoft Word and Excel. Basic computer skills to access and produce reports from software and complete business and community research. Ability to create resumes.
Other Requirements:  Must become a Certified Investigator for Incident Management. Must pass all clearances Including Child Abuse, FBI, and Criminal Record Check. Must possess a valid PA Drivers License and have a reliable car to assist in transporting of individuals supported in our programs. Knowledge of Lebanon and surrounding business community.