Customer Support Specialist
Full Time • Wifi Gizmos - Elmwood, LA
Benefits:
- Competitive salary
- Flexible schedule
- Paid time off
- Training & development
Job Summary
We are seeking a Full Time or Part Time Support Specialist to join our team in our Elmwood office. Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. In this role, you will communicate with our customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.
Responsibilities
- Handle inbound/outbound calls and emails
- Identify the customers' needs, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships
- Document all interactions
- Attend training to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience in Customer Service and Administrative roles
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Must be able to type accurately and efficiently
- Understanding of active listening techniques
- Highly organized with the ability to prioritize projects and manage time effectively
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Compensation: $14.00 - $16.00 per hour
At Wireless Concept, we are dedicated to exceeding customer expectations. By pushing boundaries and adopting innovative approaches, we are redefining the standards in the wireless industry.
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