IT Consultant Ambler

IT Consultant

Full Time • Ambler
Consultant: initial engagement is 2-4 weeks with potential for ongoing optimization and support.


• 3+ years hands-on experience with Amazon Connect
• Strong knowledge of Salesforce Service Cloud (including case management, Omni-Channel, and Lightning Knowledge)
• Familiarity with AWS Lambda, Lex, and Connect Contact Flows
• Experience fixing call reputation/spam issues (CNAM, STIR/SHAKEN, caller ID registration)
• Expertise in data analytics and reporting (Salesforce reports, AWS metrics, or custom dashboards)
• Experience with CTI integration, preferably with Amazon Connect’s Salesforce Adapter
• Strong communication and documentation skills
Compensation: $24.00 - $25.00 per hour




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