Modena Allergy & Asthma, Modena Health, is a leading and rapidly growing medical practice specializing in allergy, asthma, and immunology care, with locations across Southern California and the Arizona market. Known for our high standard of excellence, we are committed to providing compassionate, patient-centered care for both pediatric and adult patients. Our dedicated team strives to improve lives through the expert diagnosis and treatment of a wide range of allergy and asthma conditions. We are looking for high-energy, kind, and collaborative individuals who are eager to grow personally and professionally to join our team.
We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a hybrid Medical Assistant (MA) and Patient Services Representative (PSR) role. This unique position blends front office administrative duties with back office clinical support, ideal for someone who thrives in a dynamic and patient-centered environment.
Key Responsibilities
Front Office & Administrative Duties:
- Greet patients and visitors warmly and professionally.
- Manage check-in and check-out processes, verify insurance, and collect co-pays.
- Schedule patient appointments, testing, and follow-ups in collaboration with providers.
- Submit and track prior authorizations, including verifying insurance and submitting required documentation.
- Answer incoming calls and respond to patient inquiries with courtesy and accuracy.
- Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
- Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
- Assist with emergency response protocols by alerting clinical staff as needed.
Clinical & Patient Care Duties (if MA certified):
- Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing.
- Administer allergy and immunotherapy injections following clinical safety protocols.
- Prepare and maintain allergy serum and oral desensitization vials.
- Monitor and document patient vitals and treatment responses.
- Support physicians and advanced practice providers during clinical consultations and procedures.
- Educate patients and families on allergy and asthma care plans and treatment options.
- Respond to and manage allergic reactions, including emergency interventions when needed.
- Escort patients to exam rooms and prepare for provider exams.
- Assist in preparing asthma action plans, Epinephrine training, and discharge instructions.
- Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols.
- Assist with clinical prior authorizations under the direction of a supervisor.
- Additional responsibilities as assigned.
Qualifications & Requirements
Education:
- High school diploma or equivalent required.
Experience:
- Minimum 2 years of experience in a front desk, medical receptionist, or Medical Assistant (MA) role.
- Experience with insurance verification, scheduling, and electronic health records preferred.
Licensure & Certifications:
- Certified or Licensed Medical Assistant (California), if performing clinical duties.
- CPR certification (or willingness to obtain upon hire).
Skills & Abilities:
- Strong interpersonal, customer service, and communication skills.
- Excellent organizational and multitasking ability in a clinical setting.
- Knowledge of medical terminology and EHR systems.
- Familiarity with HIPAA and OSHA compliance standards.
- Ability to remain composed in fast-paced and emergency situations.
- Commitment to patient confidentiality and high-quality service delivery.
Preferred:
- Prior experience in allergy, immunology, or respiratory care settings.
- Comfort with performing skin testing and pulmonary diagnostics.
- Experience submitting and managing insurance prior authorizations.
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with employer matching.
- Paid time off (PTO), sick time, floating holidays and holiday pay.
- Continuing education support and professional development opportunities.
- Collaborative and supportive work environment.
- Opportunity to make a meaningful impact in the local community.
About Modena Allergy & Asthma
Modena Allergy & Asthma is a leading and rapidly expanding medical practice dedicated to providing expert care in allergy, asthma, and immunology for both children and adults. With a presence across Southern California and Arizona, we are known for our patient-centered approach, high standards of clinical excellence, and commitment to improving lives through advanced, personalized care.
Our philosophy goes beyond simply managing symptoms — we focus on identifying and treating the underlying causes of allergic and immunologic conditions. From pediatric food desensitization programs to comprehensive asthma and sinus care for adults, we leverage the latest in medical science and innovation to deliver targeted, effective treatment plans tailored to each individual.
Founded by Dr. Brian Modena, a nationally recognized physician and researcher in allergy, asthma, and immunology, our practice is grounded in years of clinical expertise and a passion for cutting-edge research. Dr. Modena’s work in genetics, microbiomics, and advanced immunotherapy has positioned our practice at the forefront of specialized care for even the most complex patient cases.
At Modena Allergy & Asthma, we believe that the best outcomes stem from a combination of scientific advancement, compassion, and teamwork. Our dedicated staff is driven by a shared mission to transform the way allergy and asthma care is delivered. We are proud to foster a collaborative, supportive environment where professionals can grow both personally and professionally. As we continue to expand, we are seeking high-energy, kind, and motivated individuals who are passionate about making a meaningful impact in patients' lives.
