Customer Service Representative Auto and Home Insurance
Full Time • Henderson
Benefits:
- Competitive salary
- Flexible schedule
- Opportunity for advancement
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability
Job Position - Property & Casualty Personal Lines Customer Service Representative (CSR)
Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.
We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.
Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.
We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.
Qualifications
- To Apply: Please submit your resume showing your insurance-related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed.
- Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
- Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
- Experience working with multiple carriers
- High school diploma/GED required, Bachelor’s degree preferred
-
Excellent customer service skills
Strong verbal and written communication abilities to explain policies, coverage options, and claim
procedures to customers - Highly organized with strong time management skills
-
Proficiency with Office Software
Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools - Bilingual (not required)
Responsibilities
- Service personal auto, homeowners, renters, and related casualty policies
- Answer customer questions via phone, email, and in-person
- Assist clients with new quotes, updating policies, payments, and other services
- Answer customer inquiries, complaints and resolve issues
- Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims
- Maintain detailed records of client interactions
- Review audits and/or policies
- Multitasking Ability: capability to manage multiple customer request and administrative task at once
- Self Motivated
- Collaborative Team Member
We’re looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.
Compensation: $18.00 - $22.00 per hour
About us
Scott Goodman is an independent insurance agent who has been in the insurance field for over thirty years. Born and raised in the Henderson area, having attended UNLV, he began his career at Farmers for seven years, he then moved on to AAA Insurance for fourteen years as a Platinum Achiever. Scott brings with him a wealth of insurance knowledge and excellent customer service skills, fully understanding that providing quality insurance is significantly important. Due to the fact that Scott cares about the clients' needs, he has many clients who have followed him throughout his insurance career.
Scott enjoys spending time with his family and two dogs in his spare time and tinkering with old cars and riding his motorcycle long distances.
(if you already have a resume on Indeed)