Operations & Billing Manager (Law Firm)

• Audit pre-bills, verify time entries, and ensure accurate client invoices.
  
  
• Implement and maintain billing standards, including a firm billing playbook.
  
  
• Manage trust-to-operating account transfers and maintain financial tracking spreadsheets.
  
  
• Analyze expenses, prepare profitability dashboards, and set billing minimums per employee.
  
  
• Examine financial data and budgets, providing financial forecasts and insights.
  
  

• Oversee all operational aspects of the firm, ensuring efficiency and accountability.
  
  
• Map and optimize the case lifecycle from intake to closure.
  
  
• Develop SOPs, checklists, and training guides for consistent execution.
  
  
• Lead process improvements to eliminate inefficiencies and missed deadlines.
  
  
• Create and monitor key performance indicators (KPIs) for firm operations.
  
  
• Coordinate after-hours working sessions to tackle backlog and align priorities.
  
  

• Serve as the primary administrator for MyCase, optimizing workflows, task management, and client communications.
  
  
• Standardize and protect all firm templates with naming conventions, formatting rules, and permissions.
  
  
• Act as the sole liaison to IT (internal and external), managing access, permissions, and troubleshooting.
  
  

• Partner with the Managing Partner to support the professional growth of attorneys, paralegals, and staff.
  
  
• Schedule one-on-one coaching, create growth plans, and track accountability.
  
  
• Hold team members responsible for meeting deadlines, billing expectations, and performance milestones.
  
  
• Help ensure each employee is working within their strengths while addressing developmental needs.
  
  

• Bachelor’s degree in Business, Finance, or a related field.
  
  
• Minimum 3 years’ experience in law firm operations, billing, or management.
  
  
• Strong knowledge of legal billing practices and accounting basics (trust accounts, AR, expense analysis).
  
  
• Experience with MyCase (or similar practice management software).
  
  
• Proven ability to design, implement, and enforce processes and SOPs.
  
  
• Excellent organizational, analytical, and leadership skills.
  
  

• Prior experience managing small law firm teams.
  
  
• Strong Excel skills (dashboards, expense analysis, billing minimums).
  
  
• Familiarity with Florida legal practice requirements.
  
  
• Deep understanding of organizational effectiveness and operations management.
  
  

• A natural problem solver and process builder who sees inefficiencies and fixes them.
  
  
• A confident leader who can hold attorneys and staff accountable.
  
  
• A detail-oriented financial manager who understands the importance of accurate billing and profitability tracking.
  
  
• A strategic thinker who can set goals, monitor KPIs, and align operations with growth.
  
  
• A collaborator who can support both team development and firm-wide success.
  
  

• Competitive Compensation
  
  
• Paid Time Off
  
  
• Career Growth Opportunities
  
  
• Professional Development Support