Pilates Center of Rockville
Pilates Studio Front Desk Administrator
Part Time • Rockville
About the Role
We’re looking for a warm, energetic, and detail-oriented Front Desk Administrator to join our team. As the first and last face clients see, you'll play a vital role in shaping their experience. You’ll support smooth daily operations, provide exceptional client care, and help grow our community through lead nurturing and membership sales.
Schedule Requirements
- Must be available to work a minimum of 3 shifts per week, including at least one weekend day (Sat or Sun)
- Typical shift blocks: 8:30 AM – 12:30 PM and 4:00 PM – 7:30 PM
- Must be flexible and available to provide shift coverage as needed
Key Responsibilities
- Deliver exceptional customer service and hospitality at every client touchpoint
- Support smooth daily studio operations and assist the Studio Manager (e.g., preparing schedules, daily reports, client file prep)
- Manage studio communications—phone, email, and in-person interactions—promptly and with professionalism
- Conduct follow-ups and execute sales processes to convert leads and new clients into members
- Greet prospective clients, offer studio tours, and support new client onboarding
- Manage check-ins, bookings, schedules, and client payments
- Troubleshoot client concerns with care, clarity, and professionalism
- Support instructors by maximizing their client bookings
- Maintain a clean, organized, and welcoming studio environment—including the front desk, common areas, break room, and restrooms
What We’re Looking For
- Friendly, confident communicator with a genuine interest in wellness and client care
- Strong verbal and written communication skills, especially via email
- Demonstrated ability to drive sales and convert leads into loyal clients
- Background in customer service, hospitality, fitness, or wellness (preferred)
- Excels at multitasking and problem-solving in a fast-paced environment
- Tech-savvy with strong computer skills; Mindbody or CRM software experience is a plus
- Organized, detail-oriented, and proactive
- Reliable, punctual, and works well in a team environment
Why Join PCOR?
- Work in a warm, supportive, and wellness-focused environment
- Play an important role in advancing our wellness mission
- Gain experience in boutique fitness operations
- Grow with an established and respected studio
Perks
- Free Pilates classes
- Paid Time Off
- Training & Development
- Opportunity for advancement
Compensation: $18.00 - $20.00 per hour
Who We Are
Since 2011, Pilates Center of Rockville (PCOR) has built a reputation as the premier Pilates studio in the DC Metro area. We serve clients of all ages, abilities, fitness levels, and body types, offering programs for Total Body Conditioning, Pain Relief & Rehabilitation, and Athletic Conditioning.
Our Mission
Come as you are. Leave at your best.
This is more than a motto—it’s the foundation of everything we do. Our mission is to provide not only high-quality Pilates instruction, but also an exceptional, personalized, and transformative experience rooted in genuine care and a strong sense of community.
This is more than a motto—it’s the foundation of everything we do. Our mission is to provide not only high-quality Pilates instruction, but also an exceptional, personalized, and transformative experience rooted in genuine care and a strong sense of community.
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Highly Competitive Pay
Free Pilates Classes
Paid Time Off