Guest Services Agent Part Time Flexible

Guest Services  Agent - Part Time Flexible
***This position will be covering days off for all shifts. Therefore, flexibility to work 1st, 2nd, and 3rd shifts is a PLUS***

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

 Be the warm welcome that kicks off a memorable guest experience
 Acknowledge Rewards Club members and returning guests, in person or on the phone
 Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
 Handle cash and credit transactions
 Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
 Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
 Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
 Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
 Take pride in your appearance and place as a brand ambassador
 Always know what events and activities are on the day’s schedule
 Jump into other ad-hoc duties when your colleagues need your help

What we need from you

 Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
 Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
 Fluency in the local language - extra language skills would be great, but not essential
 Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
 Flexibility - night, weekend and holiday shifts are all part of the job
 You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
 Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
 Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling