CCNA/CCNP certified Edge Network Support
Full Time • PA
Replies within 24 hours
Telework is available, but the candidate must be within the Greater Harrisburg Area.
There will be on-site work required in Harrisburg, so anyone that is more than an hour away will not be considered.
There will be on-site work required in Harrisburg, so anyone that is more than an hour away will not be considered.
***This requisition will feature first round interviews via Teams.***
***Start date for this position is as soon as possible.***
Commonwealth of PA – PennDOT - CCNA/CCNP certified Edge Network Support - 788382 (Local Only)
Start: ASAP
Closing Date: 12/19/2025
POSITION PURPOSE:
This position is with the Edge Networking team within the Bureau of Infrastructure under the Pennsylvania Office of Administration (OA). The purpose of this position is to provide network support to edge networks for assigned agencies within the Commonwealth of Pennsylvania.
POSITION REQUIREMENTS:
The selected candidate will be responsible for providing technical support for planning, designing, maintaining, and integrating local and wide area network infrastructure and will have input into the edge networking architecture deployed throughout the Enterprise. The selected candidate must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large environment.
CCNA and CCNP certificates or higher are preferred, but candidates with demonstrable levels of commensurate hands-on experience will be considered.
DESCRIPTION OF DUTIES:
Installs, configures, maintains, and manages network infrastructure consisting primarily of switches, routers, firewalls, SD-WAN edge appliances, wireless infrastructure, cellular-based appliances, and all associated hardware and software.
Performs network management functions utilizing various industry tools to monitor, test, verify, troubleshoot, and resolve complex network problems by working with users, service providers, business partners, and others to resolve problems.
Assists in the planning and design of LAN/WAN network architecture including:
·Network bandwidth analysis and capacity planning.
·Detailed specifications and schematic engineering drawings for network enhancements and modifications.
Assists in the execution of planned deployments and upgrades and supports change management efforts within the edge networking group.
Coordinates change management efforts with agency and other edge networking teams.
Participates in Service Now and Remedy trouble ticket resolution and reporting.
Ensures that assigned edge networking trouble tickets or incidents follow established processes and are fully documented within Service Now.
Assists with tier 2 support for widespread events/ incidents to customers and other networking teams as needed.
Proactively identifies and troubleshoots issues related to complex network problems and works them to resolution, including communication to other networking teams.
Participates with Edge Networking teams in the evaluation of, and makes recommendations on, new and emerging technologies as part of the ongoing hardware refresh cycles.
Evaluates current and future network needs and prepares technical solutions and recommendations.
Reviews the development of configuration standards.
Assists in the design of highly complex networks as well as makes recommendations to optimize the edge network for maximum efficiency.
Ensures that all existing and new networks meet or exceed the security requirements set forth by OA.
Assists in the creation of Visio diagrams of the edge network to document new and existing network elements, especially those deemed specialty/ field networks.
Maintains documentation for the configuration of network components including setup, installation, and overall deployment of network hardware and software.
Supports remote IT staff with network-related issues and deployments.
Supports agency operations staff and business partners with network-related issues as needed.
Communicates effectively both verbally and in writing with other employees, vendors, and business partners.
Maintains an understanding of various routing protocols.
Maintains a working knowledge of network monitoring tools and automation.
Performs other duties as required.
ADA REQUIREMENTS:
Equipment in use in Job Performance: Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder.
DECISION MAKING:
Appropriately manages time and engages other edge networking teams as needed or required. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success.
ESSENTIAL FUNCTIONS
1. Obtain and maintain CJIS clearances
2. Operate telephones/cell phones
3. Operate a PC and peripherals/ servers and network components
4. Operate motor vehicles and maintain a valid PA driver’s license
5. Excellent oral and written communications skills using the English language
6. Read and comprehend technical literature
7. Lift equipment up to 40 pounds
8. Ability to assess issues/problems and make appropriate decisions for resolution
9. Stay current with new and emerging network-related trends and technologies
10. Provide outstanding customer service
Compensation: $50.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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