Studio Manager (Sales & Operations)
Full Time • Redondo Beach
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Wellness resources
PROGRAM MANAGER, SALES & COMMUNITY – NEW MOM SCHOOL REDONDO BEACH
New Mom School was founded in 2012 in Newport Beach, CA and has grown into a trusted, education-driven community for new mothers. Our signature 8-week postnatal programs combine expert-led education, peer support, and meaningful connection during the most transformative season of motherhood. Each cohort is grouped by babies’ birth month, creating a shared experience that allows moms to build lasting relationships while gaining tools, confidence, and support.
We are a judgment-free, inclusive space that meets moms where they are. Our programs are designed to feel both warm and intentional, offering structure, credibility, and community in equal measure. As we continue to grow, we are looking for team members who are excited to help build, sell, and sustain a thriving local studio.
About the Role
The Program Manager is a revenue-driving, client-facing role that plays a critical part in the growth of New Mom School Redondo Beach. This position blends sales, community engagement, and operational execution. You will own the client experience from first inquiry through enrollment, actively drive registrations into our core programs, and support the day-to-day operations of the studio. This role is ideal for someone who is confident in sales conversations, energized by relationship building, and motivated by clear goals and outcomes.
The Program Manager is a revenue-driving, client-facing role that plays a critical part in the growth of New Mom School Redondo Beach. This position blends sales, community engagement, and operational execution. You will own the client experience from first inquiry through enrollment, actively drive registrations into our core programs, and support the day-to-day operations of the studio. This role is ideal for someone who is confident in sales conversations, energized by relationship building, and motivated by clear goals and outcomes.
Basic Qualifications
- Strong interest in supporting new moms during the postpartum period
- Comfortable in sales conversations and confident asking for the enrollment
- Proven experience in sales, business development, hospitality, or customer success
- Warm, professional, and persuasive communication style
- Highly organized with strong follow-through
- Marketing-minded with an understanding of what drives engagement and conversion
- Experience with social media platforms including Instagram and Facebook
- Tech-savvy and able to quickly learn new systems
- Self-directed and proactive with the ability to manage multiple priorities
- Interest in long-term growth and supporting the expansion of New Mom School
Key Responsibilities
Sales & Client Conversion
- Serve as the primary point of contact for prospective clients from first inquiry through enrollment
- Actively follow up with leads via email, phone, text, and social media
- Guide moms into the right class based on due date, availability, and program fit
- Drive registrations for core class offerings and monthly prenatal events
- Track lead flow, conversion, and class capacity to support revenue goals
Class & Program Operations
- Build and maintain the full class schedule in Momence and Google Calendar
- Set up all class series, manage registrations, waitlists, and capacity
- Assign preregistered moms to upcoming sessions and manage transitions between cohorts
- Ensure accurate and timely updates across all systems
- Provide thoughtful, responsive customer service across all channels
Marketing & Community Engagement
- Support in-studio content creation including photos and short-form video
- Engage with and respond to DMs and comments on social platforms
- Repost content from class members, instructors, and local partners
- Support engagement within the private Facebook community
Visiting Experts & Partnerships
- Coordinate scheduling and communication with visiting experts
- Send reminders, manage changes, and support a seamless class experience
- Assist with outreach to local partners and sponsors to support studio initiatives
Schedule & Availability
This role requires flexibility, including some evening and weekend availability, particularly to support classes, events, and community programming.
This role requires flexibility, including some evening and weekend availability, particularly to support classes, events, and community programming.
Compensation & Employment
- Hourly compensation based on experience, plus commission and performance-based bonuses
- Minimum of 25 hours per week, with opportunity to grow up to 40 hours as the studio scales
- Only candidates who submit a cover letter will be considered
Compensation: $25.00 - $30.00 per hour
Navigate Motherhood with Confidence
Our classes empower new moms through a research-based curriculum, deep connections and a mom-first approach to fully embrace the transformative experience of motherhood.
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