Service Field Supervisor HVAC
Full Time • Addison
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Training & development
- Vision insurance
Service Field Supervisor – HVAC
Location: Addison, IL
Department: Service
Reports To: Service Manager
Department: Service
Reports To: Service Manager
Position Overview
We are seeking an experienced Service Field Supervisor to lead, mentor, and support our HVAC service technicians in the field. This role focuses on technician performance, training, quality control, customer satisfaction, and operational efficiency while also providing hands-on technical support when needed.
Key Responsibilities
- Supervise, coach, and mentor service technicians to meet performance and revenue goals
- Provide field support, diagnostics, and repair assistance for HVAC systems
- Ensure technicians follow company policies, flat-rate pricing, and quality standards
- Conduct ride-alongs and in-house training sessions to improve technician skills
- Review callbacks, warranty issues, and customer concerns to reduce repeat service
- Assist with inventory management, truck stock levels, and fleet cleanliness
- Support maintenance agreement growth and lead generation efforts
- Promote a positive company culture and professional customer experience
Required Qualifications
- NATE Certification
- Minimum 3 years of HVAC service experience with leadership or supervisory responsibility
- Strong diagnostic, troubleshooting, and repair skills
- Ability to read wiring diagrams and blueprints
- Valid driver’s license
- Strong communication, organization, and customer service skills
- Computer proficiency
- Meets Level 4 (or higher) Technician standards
Preferred Skills
- Experience training and mentoring technicians
- Knowledge of load calculations, air balancing, and sheet metal practices
- Experience with residential and light commercial HVAC systems
What We Offer
- Competitive pay (based on experience)
- Leadership growth opportunities
- Supportive team environment
- Company vehicle and tools
- Ongoing training and certification support
Apply today to join a growing HVAC company where leadership, quality, and teamwork matter.
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