Wrapped N Love Home Care is seeking a Community Outreach & Intake Specialist to drive referral growth, strengthen community partnerships, and oversee the intake and on-boarding process for new clients.

This is a field-based, boots-to-ground role combined with structured intake coordination. The ideal candidate is relationship-driven, performance-oriented, and comfortable working in a KPI-focused environment where results, responsiveness, and execution matter.

This role bridges community outreach and operational on-boarding — ensuring that referrals convert efficiently into active starts of care while maintaining a smooth and professional client experience.

1. Community Outreach & Referral Development
• Build and maintain strong relationships with referral sources including hospitals, facilities, social workers, case managers, and community partners.
• Conduct in-person outreach visits to expand agency visibility and referral opportunities.
• Develop and grow new referral partnerships (“power partners”) within assigned territories.
• Maintain consistent follow-up and engagement with existing referral sources.

2. Referral Management & Conversion
• Serve as the primary point of contact for incoming referrals.
• Respond quickly to new referral inquiries and initiate outreach to families or representatives.
• Guide prospective clients through service options and onboarding steps.
• Manage follow-up cadence to improve referral-to-start-of-care conversion rates.

3. Intake & Client Onboarding
• Conduct intake assessments and onboarding visits (including Medicaid and transfer clients).
• Ensure all intake documentation is complete, accurate, and compliant.
• Coordinate collection of required authorizations, consents, and service agreements.
• Prepare completed onboarding files for handoff to the care coordination team.

4. KPI & Performance Execution
• Track and manage performance metrics related to response times, conversion rates, intake completion, referral source growth, and contribution to billable hour growth.
• Maintain accurate real-time tracking and documentation within company systems.
• Participate in weekly KPI review discussions and performance evaluations.

Success in this role is measured by:
• Referral responsiveness and follow-up discipline
• Referral-to-start-of-care conversion performance
• Intake completion volume and accuracy
• Growth of active referral sources and community partnerships
• Contribution to billable hour growth
• Tracking accuracy and operational reliability

• Experience in healthcare outreach, intake, admissions, sales, or community relationship building preferred
• Strong communication and relationship-building skills
• Highly organized with strong follow-up habits
• Comfortable working independently in both field and office environments
• Performance-driven mindset with ability to work toward measurable goals
• Strong problem-solving skills and professional judgment
• Ability to balance speed, accuracy, and empathy during intake conversations

• Combination of community-based outreach and office-based intake coordination
• Local travel required for facility visits, meetings, and on-boarding appointments
• Collaborative, growth-focused environment emphasizing accountability and results

• Hourly compensation based on experience
• Eligibility for discretionary performance recognition bonuses tied to KPI performance (not commission-based)