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Care Specialist Norfolk, VA

Future Opening: Care Specialist

Full Time • Norfolk, VA

At Silver Care LLC, our mission is to provide safe and cost-effective services to seniors that ensure quality and client satisfaction. Silver Care LLC is family-owned and operated to provide the very best home health care service to Hampton Roads and Southampton County in the State of Virginia. High-quality service is the cornerstone of our business. We know your first priority when choosing a home healthcare provider is finding someone you can trust and rely on. Someone who will care for your loved one as you would, and as we would our own.

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Care Specialist – Scheduling & Case Management, Silver Care Home Health Services
 
Position Overview:
The Care Specialist plays a vital role in delivering consistent, high-quality care for Silver Care clients through a case-management-focused scheduling approach. This position goes beyond traditional scheduling and requires a thorough understanding of client needs, caregiver compatibility, policy adherence, and proactive communication. Care Specialists are responsible for managing cases with a client-centered, policy-driven, and solutions-focused mindset, which supports continuity of care, reduces turnover, and enhances client satisfaction.
 
Core Responsibilities
 
Case Management & Client Support
- Manage assigned client cases using a case management approach.  
- Understand and apply the 5 W’s for each client:  
   - Who the client is and their care needs  
   - Why the client chose Silver Care  
   - What the client experienced before Silver Care  
   - When consistent contact and follow-up are required  
   - Where care is being delivered and any location-specific considerations  
- Maintain regular, timely communication with clients and caregivers.  
- Identify concerns early and take action to prevent service disruptions.  
- Document all client interactions, changes, and concerns accurately and promptly.
 
Scheduling & Staffing
- Schedule caregivers based on client needs and caregiver compatibility, not just availability.  
- Fill open cases efficiently while ensuring quality and compliance.  
- Collaborate with team members to ensure coverage across service areas.  
- Support the onboarding and integration of new caregivers into cases.  
- Assist in filling cases across multiple regions as needed.
 
Policy & Procedure Enforcement
- Communicate Silver Care policies and procedures clearly and consistently on all calls.  
- Base all decisions on policy, facts, and documentation, rather than personal opinions or philosophy.  
- Educate caregivers and clients on policy expectations to minimize misunderstandings.  
- Work proactively to reduce unnecessary write-ups, removals, and service failures.  
- Ensure compliance with documentation standards, including timely placement of notes.
 
Team Collaboration & Professional Conduct
- Work collaboratively with leadership, schedulers, and administrative staff.  
- Participate actively in training, transition initiatives, and process improvements.  
- Maintain integrity, honesty, and consistency in all actions and communications.  
- Demonstrate adaptability during organizational changes and growth.  
- Support leadership in reinforcing Silver Care’s standards and culture.
 
Skills & Competencies  
- Strong understanding of home health operations and scheduling.  
- Ability to think critically and manage multiple cases simultaneously.  
- Excellent verbal and written communication skills.  
- Strong organizational and documentation skills.  
- Professional judgment rooted in policy and procedure.  
- Ability to manage challenging conversations with confidence and clarity.  
- Commitment to client satisfaction and caregiver support.
 
Mindset & Expectations
- Operate with a positive, solution-oriented approach.  
- Understand that consistency reduces turnover and builds trust.  
- Accept accountability for outcomes, not just tasks.  
- Be willing to let go of outdated practices to support organizational growth.  
- Stay focused on the foundation of Silver Care: integrity, honesty, consistency, and quality care.

Preferred Candidate
- CNA or PCA
- 3 years of Dementia/Alzheimer's experience
- Hoyer Lyft experience
- Registered vehicle
-  1 year of administrative experience
- 1 year of typing proficiency
 
Reporting Structure 
- Reports to Silver Care Administration.  
- Works under the guidance of leadership during transition and training phases.  
- Collaborates closely with assigned regional and operational teams.
 
Work Hours:
Sunday, Monday, Wednesday, Thursday, Saturday: 8 AM - 5 PM
Compensation: $17.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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Benefits

Paid time off
Health insurance
Flexible schedule
Dental insurance