Community Outreach/ Intake specialist
Full Time • Delaware County - PA
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Health insurance
Position Summary
Wrapped N Love Home Care is seeking a Community Outreach & Intake Specialist to drive referral growth, strengthen community partnerships, and oversee the intake and on-boarding process for new clients.
This is a field-based, boots-to-ground role combined with structured intake coordination. The ideal candidate is relationship-driven, performance-oriented, and comfortable working in a KPI-focused environment where results, responsiveness, and execution matter.
This role bridges community outreach and operational on-boarding — ensuring that referrals convert efficiently into active starts of care while maintaining a smooth and professional client experience.
Key Responsibilities
1. Community Outreach & Referral Development
• Build and maintain strong relationships with referral sources including hospitals, facilities, social workers, case managers, and community partners.
• Conduct in-person outreach visits to expand agency visibility and referral opportunities.
• Develop and grow new referral partnerships (“power partners”) within assigned territories.
• Maintain consistent follow-up and engagement with existing referral sources.
• Build and maintain strong relationships with referral sources including hospitals, facilities, social workers, case managers, and community partners.
• Conduct in-person outreach visits to expand agency visibility and referral opportunities.
• Develop and grow new referral partnerships (“power partners”) within assigned territories.
• Maintain consistent follow-up and engagement with existing referral sources.
2. Referral Management & Conversion
• Serve as the primary point of contact for incoming referrals.
• Respond quickly to new referral inquiries and initiate outreach to families or representatives.
• Guide prospective clients through service options and on-boarding steps.
• Manage follow-up cadence to improve referral-to-start-of-care conversion rates.
• Serve as the primary point of contact for incoming referrals.
• Respond quickly to new referral inquiries and initiate outreach to families or representatives.
• Guide prospective clients through service options and on-boarding steps.
• Manage follow-up cadence to improve referral-to-start-of-care conversion rates.
3. Intake & Client On-boarding
• Conduct intake assessments and on-boarding visits (including Medicaid and transfer clients).
• Ensure all intake documentation is complete, accurate, and compliant.
• Coordinate collection of required authorizations, consents, and service agreements.
• Prepare completed on-boarding files for hand off to the care coordination team.
• Conduct intake assessments and on-boarding visits (including Medicaid and transfer clients).
• Ensure all intake documentation is complete, accurate, and compliant.
• Coordinate collection of required authorizations, consents, and service agreements.
• Prepare completed on-boarding files for hand off to the care coordination team.
4. KPI & Performance Execution
• Track and manage performance metrics related to response times, conversion rates, intake completion, referral source growth, and contribution to billable hour growth.
• Maintain accurate real-time tracking and documentation within company systems.
• Participate in weekly KPI review discussions and performance evaluations.
• Track and manage performance metrics related to response times, conversion rates, intake completion, referral source growth, and contribution to billable hour growth.
• Maintain accurate real-time tracking and documentation within company systems.
• Participate in weekly KPI review discussions and performance evaluations.
Performance Expectations
Success in this role is measured by:
• Referral responsiveness and follow-up discipline
• Referral-to-start-of-care conversion performance
• Intake completion volume and accuracy
• Growth of active referral sources and community partnerships
• Contribution to billable hour growth
• Tracking accuracy and operational reliability
• Referral responsiveness and follow-up discipline
• Referral-to-start-of-care conversion performance
• Intake completion volume and accuracy
• Growth of active referral sources and community partnerships
• Contribution to billable hour growth
• Tracking accuracy and operational reliability
Ideal Candidate Profile
• Experience in healthcare outreach, intake, admissions, sales, or community relationship building preferred
• Strong communication and relationship-building skills
• Highly organized with strong follow-up habits
• Comfortable working independently in both field and office environments
• Performance-driven mindset with ability to work toward measurable goals
• Strong problem-solving skills and professional judgment
• Ability to balance speed, accuracy, and empathy during intake conversations
• Strong communication and relationship-building skills
• Highly organized with strong follow-up habits
• Comfortable working independently in both field and office environments
• Performance-driven mindset with ability to work toward measurable goals
• Strong problem-solving skills and professional judgment
• Ability to balance speed, accuracy, and empathy during intake conversations
Work Environment
• Combination of community-based outreach and office-based intake coordination
• Local travel required for facility visits, meetings, and on-boarding appointments
• Collaborative, growth-focused environment emphasizing accountability and results
• Local travel required for facility visits, meetings, and on-boarding appointments
• Collaborative, growth-focused environment emphasizing accountability and results
Compensation & Incentives
• Hourly compensation based on experience
• Eligibility for discretionary performance recognition bonuses tied to KPI performance
• Eligibility for discretionary performance recognition bonuses tied to KPI performance
Compensation: $19.00 - $24.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Our agency is built with love and compassion. We treat our clients as if they were our own loved ones. That's why we go the extra mile to provide 24-hour comfort; we enjoy doing it. Our services keep our clients engaged in life mentally, emotionally, physically, and socially - which makes a difference in their well-being. We bear gifts of integrity, respect, and loyalty as the families we serve are all that matter.
Our founder is Latifah Bolds. With more than a decade of clinical experience in hospitals and medical practices, they offer the reliable and professional home care services families need for convenience and health.
Wouldn't you like to work with a clinician-owned agency that shows the same love and respect for clients as for its caregivers? As a leading agency in a rapidly growing field, we have an ongoing need for new caregivers such as certified nursing assistants (CNAs) and home health aides (HHAs).
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