Spa Manager
Full Time • Houston
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Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Paid time off
- Training & development
- Wellness resources
For Immediate Hire: Spa Manager - Hand & Stone Oak Forest - $55K Base + Up to $15K Bonuses (OTE $70K+) - Lead Turnaround Growth
We seek a full-time Spa Manager for our family-owned spa in Oak Forest. Passion for wellness meets hands-on leadership in a fast-paced environment. We need a motivated, positive leader who thrives under pressure, guiding teams through challenges to drive growth and results. Ideal candidates are self-starters: organized, hardworking, reliable, success-driven, honest, creative, and fair yet firm. Uphold policies with principles, set boundaries for sustainability. If you love building teams, boosting revenue, and creating memorable client experiences amid rigors, step up as our key force for stability and expansion.
Compensation & Benefits:
$55,000 base salary + monthly KPI bonuses up to $15,000 annually (total potential $70,000+ for strong performers). Paid time off, 401K match, free monthly massage/facial, service/product discounts.
We seek a full-time Spa Manager for our family-owned spa in Oak Forest. Passion for wellness meets hands-on leadership in a fast-paced environment. We need a motivated, positive leader who thrives under pressure, guiding teams through challenges to drive growth and results. Ideal candidates are self-starters: organized, hardworking, reliable, success-driven, honest, creative, and fair yet firm. Uphold policies with principles, set boundaries for sustainability. If you love building teams, boosting revenue, and creating memorable client experiences amid rigors, step up as our key force for stability and expansion.
Compensation & Benefits:
$55,000 base salary + monthly KPI bonuses up to $15,000 annually (total potential $70,000+ for strong performers). Paid time off, 401K match, free monthly massage/facial, service/product discounts.
Responsibilities:
- Revenue & Growth: Drive membership conversions, upsell services, and increase revenue via smart scheduling, in-spa promotions, and grassroots marketing (social media a plus). Analyze performance to identify opportunities and ensure consistent growth.
- Team Leadership: Recruit, coach, and motivate Spa Sales Associates. Support hiring of Massage Therapists and estheticians. Conduct in-person interviews, training, and coaching with department leads. Build a positive culture with fair accountability.
- Operations Excellence: Manage daily operations: client flow, inventory, scheduling, and compliance. Maintain a clean, efficient spa that delights guests, even during busy peaks.
- Client Experience: Deliver exceptional service, foster loyalty with personalized care, and resolve issues professionally.
- Clear Communication: Submit daily reports to owners for transparency.
Performance Measured by:
- Membership sign-ups and retention
- Revenue targets met/exceeded
- Team retention and productivity
- Operational efficiency and client satisfaction
What You Bring:
- 2-3 years management/leadership in customer-facing roles (spa, salon, retail, hospitality preferred; veterans with proven tenacity welcome)
- Proven sales skills: Build relationships, promote memberships/upgrades confidently, and train teams to overcome rejection fears
- Flexible schedule (weekends/evenings) with composure in high-stress situations
- Strong organization, self-motivation, and boundary-setting for proactive, sustainable performance
- Creative problem-solving, honesty, and resilience amid chaos
- Authentic ability to promote massage/skincare benefits
About Us:
At Hand & Stone Massage and Facial Spa in Oak Forest, we are redefining aging, not as a slow fade into sedentary decline like watching TV reruns on the couch, but as a bold path of strength, vitality, and connection. This means lifting weights, dancing with grandkids, and living fully every day. The question isn’t, “Will you grow old?” but “Which old will you choose?” We make aging with strength accessible with affordable, personalized massages and facials, like our signature hot stone treatments that restore mobility, ease tension, and rejuvenate the spirit. From weekly recovery to lifelong self-care, we empower clients to thrive. As a family-owned spa, we are a tight-knit team passionate about lasting wellness and helping others build stronger, joyful futures through true well-being at every stage.
At Hand & Stone Massage and Facial Spa in Oak Forest, we are redefining aging, not as a slow fade into sedentary decline like watching TV reruns on the couch, but as a bold path of strength, vitality, and connection. This means lifting weights, dancing with grandkids, and living fully every day. The question isn’t, “Will you grow old?” but “Which old will you choose?” We make aging with strength accessible with affordable, personalized massages and facials, like our signature hot stone treatments that restore mobility, ease tension, and rejuvenate the spirit. From weekly recovery to lifelong self-care, we empower clients to thrive. As a family-owned spa, we are a tight-knit team passionate about lasting wellness and helping others build stronger, joyful futures through true well-being at every stage.
Details:
- 40+ hours/week: Standard schedule 8:30 AM–5:30 PM (1-hour lunch), Wednesdays/Sundays off for recovery and balanced staffing, supporting a 5-day workweek with work-life balance.
- As floor leader, provide flexible coverage: Includes 2 closing shifts/month (e.g., 11:30 AM–8:30 PM or shorter Sundays) for call-outs, peaks (holidays/promos), training, or check-ins.
- Embrace occasional Sunday/evening adjustments to gain business insights, enhancing decisions on staff, marketing, and goals, boosting spa success and your earning potential. This hands-on role involves in-spa check-ins/check-outs to keep teams focused on services. Flexibility is essential; if you can’t commit, this may not be the right role.
Training & Transition:
Comprehensive handover training with the current management team through April 15th includes remote Zoom sessions (during in-spa hours) plus hands-on in-spa training on Zenoti, Asana, Woven, vendors, staff dynamics, sales scripting, role-playing, and daily operations. The program, complete with recordings and quick-reference guides, is designed for a fast, supported ramp-up so you can quickly gain confidence and make an impact. Full in-spa presence is required from day one (no remote options) to support immediate team and guest relationship building.
Comprehensive handover training with the current management team through April 15th includes remote Zoom sessions (during in-spa hours) plus hands-on in-spa training on Zenoti, Asana, Woven, vendors, staff dynamics, sales scripting, role-playing, and daily operations. The program, complete with recordings and quick-reference guides, is designed for a fast, supported ramp-up so you can quickly gain confidence and make an impact. Full in-spa presence is required from day one (no remote options) to support immediate team and guest relationship building.
At our spa, we prioritize respect, results, and supportive culture. Happy leaders build thriving teams and loyal clients. With innovation and growth opportunities, this role suits committed individuals ready to elevate. Great things begin with the right person.
Compensation: $55,000.00 - $70,000.00 per year
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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