Azalea Homecare
Operations Manager
Full Time • Lawrenceville
Benefits:
- Team Outings
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Operations Manager – Home Care
Full-Time | Lawrenceville, GA
Full-Time | Lawrenceville, GA
We are seeking an Operations Manager who will take ownership of the day-to-day execution of our agency; ensuring clients are staffed, caregivers are supported, and operations run smoothly without disruption.
This role is central to our organization and works closely with leadership to drive performance, improve workflows, and maintain high standards across all areas of care delivery.
This is a performance-driven role with clear accountability and direct impact on the agency’s growth and stability.
This role is central to our organization and works closely with leadership to drive performance, improve workflows, and maintain high standards across all areas of care delivery.
This is a performance-driven role with clear accountability and direct impact on the agency’s growth and stability.
Compensation & Benefits:
- Base Salary: $60,000 – $70,000 (based on experience)
- Performance Bonus: Up to $10,000 – $15,000 annually
- Health, Dental, and Vision Insurance
- 401(k)
- Paid Time Off & Flexible Schedule
- Leadership Development Opportunities
- Team Outings & Supportive Culture
Bonus Structure Includes:
- Maintaining 95%+ shift coverage
- Reducing caregiver call-outs and improving reliability
- Improving caregiver retention
- Timely onboarding and starting new clients (within 48–72 hours)
Key Responsibilities:
- Own daily scheduling and staffing execution across all client cases
- Ensure all shifts (home and facility-based) are properly staffed
- Manage call-outs, coverage gaps, and real-time scheduling adjustments
- Drive coordination between recruiting, onboarding, and scheduling
- Oversee onboarding to ensure timely start of care
- Maintain communication with clients, families, referral partners, and facilities
- Coordinate with billing and payroll for operational alignment
- Monitor scheduling trends, service gaps, and workflow efficiency
- Identify and implement process improvements
- Ensure compliance with agency standards and regulations
What Success Looks Like
- 95%+ of shifts consistently covered
- Call-outs handled proactively with minimal disruption
- New clients begin care within 48–72 hours
- Improved caregiver reliability and communication
- Operations run smoothly without constant escalation
Qualifications:
- 3+ years in home care, healthcare operations, or similar fast-paced environment
- Experience with scheduling, staffing, and caregiver management
- Strong leadership, organization, and problem-solving skills
- Ability to manage multiple priorities and make decisions under pressure
- Experience with home care software (WellSky, ClearCare, etc.) preferred
Growth Opportunity
This role is designed to grow into a Director of Operations position as the agency continues to scale.
This role is designed to grow into a Director of Operations position as the agency continues to scale.
Compensation: $60,000.00 - $70,000.00 per year
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
Apply here.
Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)