Position Summary

Key Responsibilities

• Greet patients warmly and check them in/out using the EHR
• Answer multi‑line phones, route calls, and take accurate messages
• Schedule, reschedule, and confirm appointments
• Verify insurance and collect copays when applicable
• Manage in-person and telehealth waiting rooms’ flow and communicate with clinicians about arrivals
• Submit and track lab requests
  
  

• Prepare, scan, and upload documents into the EHR
• Maintain organized digital and paper filing systems
• Track and update patient demographics and insurance information
• Handle incoming/outgoing mail and faxes
• Maintain front desk supplies and office inventory
• Maintain accurate client documentation in compliance with regulatory guidelines
• Record and distribute minutes for staff meetings and other organizational meetings as needed
• Manage and maintain calendars for clinical compliance activities, deadlines and events
• Maintain professional written and verbal correspondence on behalf of Clinical Directors with internal and external stakeholders.
  
  

• Uphold HIPAA and 42 CFR Part 2 confidentiality standards
• Follow clinic policies for PHI handling, documentation, and communication
• Ensure secure and professional management of sensitive information
  
  

Qualifications

• 1+ year experience in a medical, behavioral health, or high‑volume office setting
• Familiarity with insurance verification
• Experience with scheduling software or medical EHRs
• Strong communication and customer service skills
• Ability to remain calm and professional with distressed or dysregulated patients
• Proficiency with computers and EHR systems
• Excellent organization, attention to detail, and multitasking ability
• Reliability, punctuality, and strong work ethic
  
  

• Experience in outpatient behavioral health
• Bilingual (Spanish/Russian) is a plus