Director of Advanced Practice Providers (NP/PA) – AFC Urgent Care

•  Provide direct patient care in a high-volume urgent care setting 
•  Maintain productivity expectations of 3–5+ patients per hour
•  Diagnose and treat a wide range of acute conditions (illness, injury, occupational medicine) 
•  Perform procedures including suturing, splinting, I&D, and basic fracture management 
•  Model efficient patient flow, strong documentation, and excellent bedside manner 

•  Provide direct clinical oversight for all NPs and PAs across locations 
•  Drive provider performance in key areas: 
  •  Patients per hour 
  •  Chart completion and accuracy 
  •  Patient satisfaction scores 
  •  Revenue capture (appropriate coding, ancillary utilization) 
•  Address performance gaps through coaching, accountability plans, and corrective action 
•  Serve as the primary escalation point for clinical concerns 

•  Conduct routine and targeted chart audits to ensure: 
  •  Accurate documentation 
  •  Appropriate coding and billing 
  •  Adherence to AFC clinical protocols 
•  Track audit trends and report findings to leadership 
•  Provide structured feedback and re-training as needed 
•  Ensure compliance with state regulations and corporate standards 

•  Oversee APP schedules to ensure optimal coverage across all clinics 
•  Align staffing with patient volume trends and peak hours 
•  Partner with operations to reduce wait times and improve throughput 
•  Support recruiting, hiring, and retention of high-performing providers 

•  Lead onboarding for all new APPs, ensuring consistency in: 
  •  Clinical protocols 
  •  EMR usage 
  •  Patient flow expectations 
•  Develop and implement ongoing training focused on: 
  •  Efficiency (throughput, decision-making) 
  •  Clinical consistency 
  •  Revenue optimization 
•  Mentor providers to build confidence, speed, and accuracy 

•  Perform administrative responsibilities remotely, including reporting, audits, and meetings 
•  Partner with leadership to drive: 
  •  Clinic performance metrics 
  •  Standardization across locations 
  •  Process improvements 
•  Participate in strategic planning and growth initiatives 
•  Monitor and report KPIs regularly to the VP of Operations and Medical Director 

•  Licensed Nurse Practitioner (NP) or Physician Assistant (PA) (NC license or ability to obtain) 
•  Minimum 3–5+ years of urgent care, emergency medicine, or high-volume primary care experience
•  Proven ability to manage high patient volumes efficiently
•  Prior leadership or supervisory experience strongly preferred 
•  Strong understanding of: 
  •  EMR systems 
  •  Coding and documentation standards 
  •  Urgent care workflows and metrics 
•  Ability to lead, coach, and hold providers accountable 
•  Strong organizational, communication, and problem-solving skills 

•  Hybrid role: 
  • In-clinic shifts providing patient care
  • Remote work for leadership, audits, and administrative duties
•  Travel between clinic locations as needed 

• Competitive salary
• Performance-based bonus tied to clinic and provider metrics
•  Health, dental, and vision insurance 
•  Paid time off and holidays 
•  CME allowance and professional development support 

•  Reports to: Vice President of Operations
•  Clinical collaboration with: Medical Director

•  Providers consistently meeting productivity benchmarks (patients/hour) 
•  Improved chart audit scores and documentation accuracy 
•  Strong patient satisfaction and reduced wait times 
•  Low provider turnover and a stable, high-performing APP team 
•  Standardized, efficient care delivery across all clinic locations