Company: EQA Service Canada Inc.
Location: Remote — Ontario or Quebec, Canada
Job Type: Part-Time | Hourly | Starting at Minimum Wage

About the Role:
EQA Service Canada is a growing after-sales service provider managing warranty operations for major consumer product brands sold through leading retailers across Canada. We're looking for a friendly, reliable, bilingual customer service representative to support our growing customer base.
You'll be the voice of our warranty support team — helping customers troubleshoot products, processing claims, and ensuring every interaction is handled professionally and efficiently.

What You'll Do:
Answer inbound customer calls and emails in both English and French
Guide customers through basic product troubleshooting steps
Create and update service tickets in our customer management system (Zendesk)
Escalate complex issues to the appropriate team member
Maintain accurate records of every customer interaction
Follow warranty service guidelines and scripts provided

What We're Looking For:
Fully bilingual — fluent spoken and written English and French (non-negotiable)
Based in Ontario or Quebec
Previous customer service experience preferred but not required
Comfortable using computers and learning new software quickly
Reliable internet connection and quiet home workspace
Calm, patient, and professional phone manner
Available for flexible scheduling including some evenings and weekends

What We Offer:
Starting at provincial minimum wage with room to grow
Flexible part-time hours
Remote work — work from home
Hands-on training provided
Opportunity to grow with a fast-expanding company