Customer Service Scheduling Coordinator
Full Time • Lexington
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Lead Management Specialist — USA Insulation of Central Kentucky Lexington, KY | Full-Time | In-Office | $17–$25/hr + Performance Bonus
What this job actually is:
Inbound leads come to us — homeowners who already want help with their insulation. Your job is to answer the phone and emails, have a real conversation, figure out if we're the right fit for them, and get them booked with one of our estimators. That's the core of it.
We'll train you on everything about what we do and how we do it. You don't need to know insulation. You need to be genuinely good with people and care whether the conversation goes well.
This is a Monday–Friday, in-office role based in Lexington. No nights, no weekends, no cold calling.
Day to day, you'll be:
- Answering inbound calls and web leads from homeowners
- Qualifying prospects and scheduling on-site estimates
- Following up with leads who haven't booked yet
- Keeping our CRM and job tracking system clean and up to date
- Communicating any scheduling changes between customers and our field team
You're a strong fit if you:
- Hold a warm, confident conversation and make people feel heard — not just processed
- Follow through without being reminded
- Are comfortable on a computer (we use basic CRM and scheduling tools — nothing complicated)
- Want to actually grow within a company that will notice when you're good
What you get:
- $17–$25/hr depending on experience
- Performance bonuses tied to booking metrics
- PTO and paid holidays
- A small, tight team where your work matters and your name gets remembered
Why this job over the others:
We're locally owned. You'll know the owner. When you do something well, it gets noticed — not buried in a corporate org chart. We're growing, and the people who come in early and prove themselves have a path here.
If you're looking for somewhere to put your head down, actually be good at your job, and get rewarded for it — this is worth a conversation.
Compensation: $17.00 - $25.00 per hour
At USA Insulation, we put our clients first! We are committed to being the best insulation service on the market today, and we want our team to share that vision. In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 125,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.
Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.
If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.
(if you already have a resume on Indeed)
Or apply here.
Team that feels like family
Great benefits + pay
Career growth opportunities