Tom Birks Agency - Allstate
Bilingual Customer Service Representative
Full Time • Pocono Summit - PA
Responsive recruiter
Replies within 24 hours
Benefits:
- Life insurance
- Licensing paid by agency
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Tom Birks Allstate | Pocono Summit, PA
Use Your Bilingual Skills to Help Others and Build a Rewarding Career
Are you fluent in both English and Spanish and enjoy helping people? Are you looking for a career where you can make a difference, learn valuable skills, and grow with a supportive team?
Tom Birks Allstate is looking for a friendly, motivated Bilingual Customer Service Representative to join our agency in Pocono Summit, PA. This is an excellent opportunity for someone who enjoys working with people and providing outstanding customer service.
No insurance experience or license is required. We're happy to train the right person and provide the support you need to build a successful career in the insurance industry.
Why Join Tom Birks Allstate?
- Full training provided—no insurance experience necessary.
- Insurance licensing support and opportunities for career growth.
- Supportive, team-oriented work environment.
- Competitive pay with opportunities to grow your income.
- Ongoing coaching and professional development.
- Build a stable, long-term career with a trusted Allstate agency.
- Make a meaningful difference by helping individuals and families protect what matters most.
What You'll Do
As a Bilingual Customer Service Representative, you'll be a trusted resource for our customers by providing exceptional service and helping them understand their insurance needs.
Responsibilities
- Welcome and assist customers in both English and Spanish by phone, email, and in person.
- Build positive relationships with new and existing customers.
- Answer questions about insurance policies, billing, claims, and coverage options.
- Assist clients with policy changes, updates, renewals, and other service requests.
- Resolve customer questions with professionalism, empathy, and attention to detail.
- Conduct customer-focused conversations to identify needs and recommend additional coverage when appropriate.
- Maintain accurate customer records and documentation.
- Collaborate with team members to provide an exceptional customer experience.
- Participate in ongoing training and professional development.
What We're Looking For
- Fluent in both English and Spanish (required).
- Friendly, professional, and customer-focused.
- Strong communication and active listening skills.
- Positive attitude and willingness to learn.
- Excellent organization and attention to detail.
- Strong problem-solving skills and ability to think proactively.
- Comfortable learning new computer systems and technology.
- Team-oriented with a desire to help others succeed.
- Previous customer service, retail, hospitality, banking, or other people-focused experience is a plus—but not required.
Who Thrives in This Role?
The most successful team members are people who genuinely enjoy helping others, communicate with empathy, and take pride in creating positive customer experiences. They are dependable, coachable, and eager to learn new skills while growing professionally.
If you're looking for an opportunity where your bilingual communication skills, positive attitude, and willingness to learn are valued, this is the perfect place to start your insurance career.
Apply today and begin building your future with Tom Birks Allstate in Pocono Summit, PA!
Compensation: $35,000.00 - $50,000.00 per year
(if you already have a resume on Indeed)