Member Services Coordinator
Full Time • D-BAT Virginia Beach
Benefits:
- 401(k)
- Company parties
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Member Services Coordinator - 40 hours/week
D-BAT Virginia Beach
General Overview
At D-BAT Virginia Beach, we are more than a premier baseball and softball training facility — we are a high-energy, high-accountability environment committed to athlete development and operational excellence. From youth players to professional prospects, we provide elite instruction within a structured, professional setting.
The Member Services Coordinator plays a key role in delivering a consistent, professional, and high-quality customer experience. This position is responsible for front desk operations, customer communication, scheduling support, and membership follow-up.
This is not simply a front desk position. This role requires attention to detail, strong communication skills, and the ability to operate with urgency and professionalism in a fast-paced environment. The Member Services Coordinator helps ensure daily operations run smoothly while supporting both customers and staff.
Essential Duties & Responsibilities
Customer Experience
- Provide a welcoming, professional, and energetic first impression to all players, families, and guests
- Deliver consistent, high-quality customer service across all interactions (in-person, phone, and email)
- Answer questions and assist families with programs, memberships, and scheduling
- Escalate complex concerns to management when appropriate
- Maintain clear, professional communication aligned with D-BAT Virginia Beach standards
Membership & Account Support
- Assist with membership inquiries, account updates, and general questions
- Support membership follow-ups, including outreach to leads and existing members
- Help monitor declined payments and notify customers as directed
- Accurately document customer interactions and account notes
- Maintain professionalism and composure in all customer interactions
Scheduling & Administrative Support
- Assist with scheduling lessons, rentals, camps, and clinics
- Ensure bookings are accurate and properly entered into the system
- Communicate schedule updates clearly to customers and staff
- Maintain organized and detailed customer records
Front Desk & Daily Operations
- Manage front desk responsibilities including check-ins, payments, and phone coverage
- Process transactions accurately and efficiently
- Maintain a clean, organized, and professional front desk and retail area
- Support daily operational tasks including printing materials and administrative support
- Assist with basic event setup and breakdown as needed
Performance Expectations
The Member Services Coordinator is expected to:
- Maintain a high level of professionalism and responsiveness
- Ensure accuracy in scheduling and customer information
- Support timely communication with customers and team members
- Contribute to a positive, structured, and team-oriented environment
- Operate with urgency, reliability, and attention to detail
Schedule
- Monday–Friday: 10:30 AM – 6:30 PM
- Occasional flexibility may be required for events or peak periods
Qualifications
- Strong communication skills with a professional and confident presence
- Customer service experience preferred
- Organized and detail-oriented with the ability to multitask
- Comfortable working in a fast-paced, high-energy environment
- Reliable, punctual, and professional in appearance and conduct
- Positive attitude with a willingness to learn and take direction
- Interest in baseball, softball, or sports is a plus
- Availability to work afternoons, evenings, weekends, and holidays as needed
- Ability to stand and move throughout the facility for extended periods
Benefits & Perks
- Free Facility Membership – Full access to cages and weight room
- 401(k) Program
- Paid Time Off – 5 days PTO after 1 year of employment
- Growth Opportunities – Clear path for advancement within D-BAT Virginia Beach
- Team Environment – Work in a high-energy, sports-driven atmosphere
- Team Culture & Events – We invest in our team through company-sponsored events, including our annual Christmas party and additional team celebrations throughout the year
- Perks – Access to Norfolk Tides tickets
Apply
Please send your resume to kara@dbatvirginiabeach.com
Compensation: $16.00 - $19.00 per hour
D-BAT was founded in 1998 by Cade and Kyle Griffis.
Starting with CEO, Cade Griffis, traveling around to different cities giving private lessons, Cade and Kyle quickly realized that they had a rare opportunity at their fingertips.
Their simple goal was to provide an indoor facility that matched the level of quality players in the area. They turned their dream into a reality with their first location in Addison, Texas.
Their simple goal was to provide an indoor facility that matched the level of quality players in the area. They turned their dream into a reality with their first location in Addison, Texas.
This facility quickly became the top indoor Baseball and Softball training center in the country.
In 2009 the D-BAT team decided to take their idea to the next level by giving others the opportunity to own their own D-BAT Academy.
Starting with just 3 locations in their first year, this lucrative business model has quickly grown to now over 145 locations.
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