Customer Success and Sales Representative
Full Time • Kentwood
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Full-Time Seasonal Position (Through Late November)
At Lawn Doctor, we help homeowners create healthier, better-looking lawns while delivering an exceptional customer experience. We are looking for a dependable, organized, and motivated individual to join our team as a Customer Success & Sales Representative during our busy season.
This is a fast-paced role that requires strong communication, urgency, organization, and the ability to manage a high volume of customer interaction while maintaining professionalism and attention to detail.
This role combines customer service, customer retention, inbound sales, outbound follow-up, and operational communication responsibilities. Team members in this role actively help both new and existing customers understand service recommendations, solve lawn concerns, and move forward with the services that best fit their needs.
The responsibilities within this role will vary throughout the season based on business needs, customer demand, and seasonal service timing. Some periods of the season may require heavier outbound follow-up and customer communication efforts.
The ideal candidate enjoys helping people, solving problems, staying busy throughout the day, and working in a team-oriented environment where their work directly impacts customer satisfaction, retention, and company growth.
Responsibilities
- Answer inbound customer calls, texts, and emails
- Assist in converting inbound leads into customers
- Conduct outbound follow-up with customers and leads as needed throughout the season
- Help existing customers add services and improve lawn results
- Recommend services and programs based on customer lawn concerns and goals
- Support customer retention and help resolve customer concerns professionally and efficiently
- Process customer payments and update customer accounts
- Coordinate communication between customers, technicians, and office staff
- Support sales follow-up and administrative tasks
- Maintain accurate customer notes and account documentation
- Take ownership of customer communication, follow-through, and resolution
- Deliver a high level of professionalism and customer service throughout every interaction
What We’re Looking For
- Strong communication and multitasking skills
- Positive, professional, and team-oriented attitude
- Strong organization and attention to detail
- Ability to stay calm, organized, and productive while balancing multiple priorities throughout the day
- Comfortable confidently discussing pricing, service recommendations, and customer solutions over the phone
- Strong work ethic and dependable attendance
- Comfortable learning software systems and office technology
- Someone who takes initiative, communicates clearly, and works to solve problems rather than pass them along
- Previous customer service, inside sales, office, or call handling experience preferred
- Lawn care knowledge is helpful but not required
Why Join Lawn Doctor?
Lawn Doctor has proudly served West Michigan homeowners for over 25 years and is known for delivering high-quality lawn care and exceptional customer service. We are a fast-paced, team-oriented company that values accountability, communication, growth, and doing the right thing for our customers.
This position is a great fit for someone who enjoys staying productive, communicating throughout the day, helping customers solve problems, and contributing to a team-focused environment.
Position Details
This is a full-time seasonal position expected to run through late November based on seasonal business needs. Performance and growth opportunities are available for team members who consistently demonstrate reliability, communication skills, accountability, and strong customer support.
Compensation: $18.00–$23.00/hour + Bonus Opportunities
Compensation: $18.00–$23.00/hour + Bonus Opportunities
Compensation: $18.00 - $23.00 per hour
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
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Competitive Compensation
Flexible Schedules
Enjoyable Workplace Culture