Customer Claims Specialist
Full Time • Badger Brothers Moving Corporate Office
Responsive recruiter
Benefits:
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
At Badger Brothers Moving, we don’t just move boxes — we move lives. And when something goes wrong (as it occasionally does in this industry), we make it right — fast, fair, and with world-class service.
We’re hiring a Customer Claims Specialist to be the calm, confident voice that helps our clients feel seen, heard, and taken care of when damage occurs or other issues arise during a move. Your job isn’t just about processing claims - it’s about protecting our reputation, living out our values, and helping customers walk away saying, “They truly took care of me.”
What You’ll Do
- Own the end-to-end damage claims process from intake to resolution
- Communicate directly with customers via phone and email to gather details and explain outcomes
- Investigate claims by reviewing photos, mover reports, item values, and condition notes
- Apply logical reasoning and fair compensation standards using our proprietary tools and guides
- Collaborate with operations and third-party vendors for repairs, replacements, or reimbursement
- Track all cases in our internal Claims & Damage Tracker
- Proactively follow up with customers to ensure satisfaction and provide closure
- Represent BBM’s values in every interaction — calm, clear, and solutions-focused
What Success Looks Like
- Fast, fair resolutions that turn a frustrating situation into a positive one
- Satisfied customers who feel heard, respected, and taken care of
- Strong internal documentation and clear, efficient workflows
- Balanced outcomes that protect both customer relationships and company resources
You’re a Great Fit If You:
- Have 2+ years of experience in customer service, claims resolution, or logistics support
- Are a confident communicator who can de-escalate conflict and build trust quickly
- Think like a detective — curious, thorough, and calm under pressure
- Know how to balance empathy with fairness — and can “hold the line” when needed
- Prefer a phone call to endless emails and believe in proactive communication
- Are comfortable navigating spreadsheets, photo evidence, and CRM tools
- Take pride in turning a tough moment into a great customer service story
Bonus Points For:
- Experience in the moving industry, insurance claims, or household goods logistics
- Familiarity with depreciation, item valuation, or repair coordination
- A natural ability to ask the right questions, read between the lines, and make smart calls
- An obsession with organization and clean recordkeeping
Why Work With Us
- A high-integrity, fast-growing company where doing the right thing isn’t optional
- Competitive pay and room for growth
- Full training on our claims philosophy, resolution tools, and service standards
- A supportive team that’s passionate about being the best in the business
- A chance to make a real impact — not just process tickets
Compensation: $25.00 per hour
About Us:
Badger Brothers Moving is not just any moving company; we're a testament to hard work, dedication, and an unwavering commitment to excellence. Founded by University of Wisconsin-Madison alumni, we've quickly grown from a local service into a powerhouse, known across Wisconsin for our unparalleled moving services. Our journey is marked by significant achievements, including being honored on the Inc. 5000 list for four consecutive years as one of the fastest-growing companies in America, and being voted Best of Madison three times.
Badger Brothers Moving is not just any moving company; we're a testament to hard work, dedication, and an unwavering commitment to excellence. Founded by University of Wisconsin-Madison alumni, we've quickly grown from a local service into a powerhouse, known across Wisconsin for our unparalleled moving services. Our journey is marked by significant achievements, including being honored on the Inc. 5000 list for four consecutive years as one of the fastest-growing companies in America, and being voted Best of Madison three times.
Our Mission:
At Badger Brothers Moving, we believe that "Great PEOPLE make Great Movers." This core philosophy has guided us through over a decade in the business, over 30,000 successful moves, and has been the bedrock of our unrivaled experience, innovation, and customer care. Our proven, time-tested processes ensure we provide the best moving services in Wisconsin, if not the entire country.
At Badger Brothers Moving, we believe that "Great PEOPLE make Great Movers." This core philosophy has guided us through over a decade in the business, over 30,000 successful moves, and has been the bedrock of our unrivaled experience, innovation, and customer care. Our proven, time-tested processes ensure we provide the best moving services in Wisconsin, if not the entire country.
Why Join Us?
Being a part of Badger Brothers Moving means you're joining a team that values each member's contribution to our success. We're not just co-workers; we're a family that supports one another in achieving personal and professional growth. Our accolades speak volumes about our commitment to excellence, but it's our day-to-day operations, filled with integrity, respect, and teamwork, that truly make us stand out.
Being a part of Badger Brothers Moving means you're joining a team that values each member's contribution to our success. We're not just co-workers; we're a family that supports one another in achieving personal and professional growth. Our accolades speak volumes about our commitment to excellence, but it's our day-to-day operations, filled with integrity, respect, and teamwork, that truly make us stand out.
We offer competitive compensation, comprehensive training, and a dynamic work environment where no two days are the same. If you're passionate about making a difference, dedicated to customer satisfaction, and ready to be part of an award-winning team, Badger Brothers Moving is the place for you.
Be a part of our success story. Join Badger Brothers Moving today and help us keep Wisconsin moving!
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