Sales and Project Coordinator
Full Time • Gig Harbor
Benefits:
- Matching Simple IRA
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Sales & Project Coordinator
About the Position
RealCraft is seeking a highly organized and customer-focused Sales & Project Coordinator to support our sales team and help guide custom projects from order entry through completion. This role is a blend of customer service, project coordination, and office support, helping ensure customers and internal teams stay informed, organized, and moving forward smoothly.
If you enjoy collaboration, problem-solving, and managing details, this could be the role for you. You’ll work closely with Sales, Production, Shipping, and Accounting while supporting customers with their experience with RealCraft.
Who We Are
RealCraft designs and builds premium custom doors and hardware for homeowners, architects, and designers nationwide. We work with real materials—true timber doors and solid metal hardware—crafted onsite using traditional processes. As a family-owned company, we take pride in craftsmanship, quality, and creating a positive experience for both our customers and our team.
What We Offer
- $26 - $30 hourly wage
- Health insurance, PTO, paid holidays, and matching IRA
- Full-time, on-site position (works closely with internal teams)
- Collaborative, values-driven workplace
Key Responsibilities
Customer & Sales Support
- Answer phones and respond to customer inquiries via phone and email
- Provide updates to customers regarding orders, timelines, and shipping
- Support sales follow-up, customer communication, and order coordination
- Help resolve customer concerns and escalate issues when needed
- Keep the sales team informed of product updates, pricing changes, and production-related changes that may impact customer communication
Project Coordination
- Enter and track projects within internal systems
- Manage project details, approvals, change orders, and documentation
- Coordinate packing lists and job-related paperwork for production and shipping
- Help keep projects organized, accurate, and moving on schedule
Showroom & Office Support
- Maintain a clean and welcoming showroom and office environment
- Assist with customer visits, scheduling, filing, and administrative support
- Help support team meetings, projects, and day-to-day office operations
Qualifications
- At least 1 year of experience in customer service, administrative support, or project coordination
- Strong organizational skills and attention to detail
- Excellent communication and follow-through
- Comfortable managing multiple priorities in a team environment
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Experience with Shopify, HubSpot, Trello, or DocuSign is a plus
- Interest in design, architecture, woodworking, or home products is helpful
Why Join RealCraft?
Be part of a team focused on craftsmanship, communication, and customer service — helping bring high-quality, custom products to our clients.
How to Apply
Apply now! We’d love to learn more about your experience and what you could bring to the RealCraft team.
Apply now! We’d love to learn more about your experience and what you could bring to the RealCraft team.
Compensation: $26.00 - $30.00 per hour
Our Mission
We're on a mission to eliminate the soullessness of mass production and spearhead a return to craftsmanship by using genuine materials, offering unparalleled customization, and building each door by hand with time- honored techniques.
Our Story
As a young carpenter, Don Rees was dismayed by the consumerism and conformity of the homebuilding industry. He wanted to build homes that were authentic and unique to each client. So Don started building custom timber frame homes in 1976. Don couldn't find ready-made doors that matched each client's style, so he started to make custom doors for each home as well.
This commitment to finding unique solutions led Don to create his first swing-out carriage garage doors on a home in 1995. Soon these solid wood carriage doors became a hallmark of his projects. Before long the demand for carriage doors became so great that Don decided to take the plunge and switch from home building to custom doors full time. That custom door business, Real Carriage Doors, evolved into what is now RealCraft.
Today, RealCraft builds custom, hand-crafted doors and hardware to help homeowners escape from the conformity of mass produced products and find the unique piece that will express their style and last for decades.
(if you already have a resume on Indeed)
Or apply here.
