Donations Assistant
Lynn
Donations Assistant
Part Time • Lynn
Job Title: Donations Assistant
Schedule: Part time – Schedule to be built with manager up to 20 hours per week. Position is grant funded and temporary through September 2026 at which time the renewal of this position will be discussed.
Compensation: $20/hour
Location: Based in Lynn, MA but local travel may be necessary including pick up and drop off locations around the north shore of Massachusetts, Newton, Lowell, and Newburyport.
Background: The New American Association of Massachusetts (NAAM) is a non-profit organization that provides social support services to refugees and immigrants in northeastern Massachusetts. Core services include: ESOL and literacy classes, employment, case management, citizenship, youth programming, wellness, and more. We are currently hiring a Donations Assistant to support the intake, processing, storage, and distribution of donated food, clothing, household items, and other physical goods.
Principle Duties and Responsibilities:
· Receive, inspect, sort, and process incoming donations (food, clothing, household goods, furniture, hygiene items), ensuring items meet safety, quality, and program standards.
· Log donations into inventory/donation management system; apply appropriate program designations, expiration dates, and storage locations.
· Prepare, label, and store items following food-safety, hygiene, and inventory rotation procedures; monitor expirations and arrange for disposal of unsalvageable goods.
· Pack and prepare orders/food boxes and clothing bundles for clients; assist with onsite distribution and client check-in as needed.
· Coordinate donation pickups, deliveries, and transportation logistics with volunteers, staff, and external partners; maintain vehicle-loading procedures and paperwork.
· Maintain donation intake area, storerooms, and pantry spaces—cleanliness, organization, and safety compliance.
· Issue timely donor acknowledgments and receipts for in-kind donations; assist with tracking donor information and basic reporting for development staff.
· Communicate with donors about accepted items, drop-off procedures, and scheduling; resolve donor questions courteously.
· Collaborate with program leads to forecast needs, identify supply gaps, and support special drives/events.
· Ensure compliance with food-safety regulations, local health codes, donation policies, and record-retention practices.
Physical Demands:
· Comfortable with physical work: lifting (up to 50 lbs regularly), standing, bending, walking and working in varied temperatures.
Required Qualifications:
· 1+ year experience in nonprofit operations, food pantry, warehouse/retail, donation processing, or related customer-service role preferred.
· Knowledge of basic food-safety practices and ability to follow sanitation protocols; food safety certification a plus.
· Strong organizational skills, attention to detail, and ability to manage inventory records accurately.
· Good verbal and written communication skills; customer-service-oriented and able to interact respectfully with diverse populations.
· Basic computer skills and familiarity with Microsoft Office. Knowledge of Salesforce is preferred.
· Valid driver’s license and safe driving record are preferred for pickup/delivery coordination.
· Fluent in other languages is an asset.
Our office and storage units are located at 330 Lynnway, Lynn, MA. We aim to fill this position as soon as possible. To apply, please send a resume and a brief email introducing yourself to Natasha Soolkin, Executive Director, at nsoolkin@naamass.org.
Compensation: $20.00 per hour
Our Mission
The mission of the New American Association of Massachusetts (NAAM) is to assist newly arriving refugees and immigrants with integration into American society, to promote economic stability , to build bridges with the larger community, and to foster the maintenance of refugees’ and immigrants’ cultural identities.
In support of this mission, NAAM pursues the following goals:
In support of this mission, NAAM pursues the following goals:
- To educate newcomers about American society and culture;
- To promote civic participation and engagement with the larger community;
- To provide much-needed social services, advocacy, and economic development assistance, and to facilitate access to mainstream social services;
- To provide avenues for learning, cultural expression and cultural outreach.
NAAM conducts an ESL school which will develop a site-specific curriculum and provide skilled instructors to coordinate and implement this program. At the present time, NAAM is working closely with other agencies as part of the New American Center (NAC) to provide social services and economic development opportunities.
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